Receptionist
CBRE
Athens, Attiki
πριν από 18 ώρες

Services under Receptionists responsibility

Operations

  • Serve visitors by greeting, welcoming, registering and directing them appropriately
  • Provide information to callers regarding office address, operational hours and reception landline as per the GDPR regulations
  • Register and redirect all file correspondence to the specific departments
  • Ensure all specific facilities issues are logged and ensure remedial actions are completed proactively
  • monitor and manage the deployment of services and action requests through the ticketing system
  • Support the Facility Manager and other FM staff, for the monthly governance and any reports requested by CBRE and the client
  • Event management support (meetings, workshops, year and parties, etc)- set-up, catering, materials, etc.
  • Own the appearance of your space and conduct scheduled quality inspections to assess office appearance and conditions
  • Proactively ensure general office space is always tidy and presentable and instil a sense of ownership within the team
  • Knowledgeable of and deploy the use of standard operating procedures that ensure consistency of quality services delivery throughout the site ensuring high quality visitor and Customer experience
  • Provide Technical support / assistance, if required
  • Assist during larger moves and shuffles, if requested
  • Manage Lost and Found items, if required
  • Data is an essential part of your role and you ensure its integrity and also collate and process for the management team when required
  • Demonstration of success is key to this role and you will strive to excel in the delivery of KPI's and SLA's for your site
  • Proactive ambassador for building, providing solutions to issues
  • You are the liaison between other Client service providers, supporting Client initiatives
  • Skills, experience, education, personal characteristics required :

  • Customer focused, highly motivated, proactive and show great initiative to keep the office running smoothly.
  • Demonstrates and encourages ownership of service and proactive behaviours in self and team.
  • Consistently delivers exceptional customer experiences, building on flawless fundamentals. Engages in self development and seeks service improvements always putting safety first.
  • Embraces change initiatives in close collaboration with team members.

  • Good People Management skills, prioritises team workload, whilst encouraging team development
  • At least 1 year in a similar position
  • Minimum High school diploma
  • Fluency in written and spoken English language
  • Strong interpersonal, written and verbal communication skills
  • Very good PC knowledge in MS Office
  • Basic financial awareness
  • Maintains calm and a positive attitude under stressful circumstances
  • CBRE GWS

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