Services under Receptionists responsibility
Serve visitors by greeting, welcoming, registering and directing them appropriately
Provide information to callers regarding office address, operational hours and reception landline as per the GDPR regulations
Register and redirect all file correspondence to the specific departments
Ensure all specific facilities issues are logged and ensure remedial actions are completed proactively
monitor and manage the deployment of services and action requests through the ticketing system
Support the Facility Manager and other FM staff, for the monthly governance and any reports requested by CBRE and the client
Event management support (meetings, workshops, year and parties, etc)- set-up, catering, materials, etc.
Own the appearance of your space and conduct scheduled quality inspections to assess office appearance and conditions
Proactively ensure general office space is always tidy and presentable and instil a sense of ownership within the team
Knowledgeable of and deploy the use of standard operating procedures that ensure consistency of quality services delivery throughout the site ensuring high quality visitor and Customer experience
Provide Technical support / assistance, if required
Assist during larger moves and shuffles, if requested
Manage Lost and Found items, if required
Data is an essential part of your role and you ensure its integrity and also collate and process for the management team when required
Demonstration of success is key to this role and you will strive to excel in the delivery of KPI's and SLA's for your site
Proactive ambassador for building, providing solutions to issues
You are the liaison between other Client service providers, supporting Client initiatives
Skills, experience, education, personal characteristics required :
Customer focused, highly motivated, proactive and show great initiative to keep the office running smoothly.
Demonstrates and encourages ownership of service and proactive behaviours in self and team.
Consistently delivers exceptional customer experiences, building on flawless fundamentals. Engages in self development and seeks service improvements always putting safety first.
Embraces change initiatives in close collaboration with team members.
Good People Management skills, prioritises team workload, whilst encouraging team development
At least 1 year in a similar position
Minimum High school diploma
Fluency in written and spoken English language
Strong interpersonal, written and verbal communication skills
Very good PC knowledge in MS Office
Basic financial awareness
Maintains calm and a positive attitude under stressful circumstances