Senior Technical Operations Engineer
Light & Wonder
Athens, Greece
πριν από 2 μέρες

Job Description

In this role you will work with our customer facing portal product. The portal has a lot of integrations to game and payment systems as well as our own backend account system.

We have an advanced ecosystem of products handling player data, transactions and third party integrations for gaming operators around the world.

As a Senior Technical Operations Engineer you will be responsible for ensuring that our customer-facing applications are supported, maintained and installed correctly.

The role involves both support work as well as working on new customer implementation projects. You will be focusing on technology and software and handle incoming incidents, change requests, problems and in-depth root cause analyses.

You will also be working closely with the product and development teams to ensure we get the most out of the software. Your responsibilities also include :

  • Software deployments using Ansible
  • Ensure Incidents assigned to the team are being managed within agreed SLAs
  • Triage, troubleshoot and resolve issues with system availability, latency or performance.
  • Setup and maintain monitoring of systems and ensure alarms are documented in up to date Knowledge Base Articles.
  • Create and maintain Runbooks used by the team
  • You will work in a geographically distributed team of experienced colleagues that all work with the same systems and product.

    It is a fast-paced environment where each team member play a central role for the business.


    We are looking for a person who has previous experience of working in a Systems Administration, SRE or DevOps role with an application focus.

    Strong background in Linux and automated deployments using tools like Ansible.

    We believe that you love troubleshooting and get excited when you need to investigate problems or learn new features.

    You are a flexible team player with strong problem-solving skills, have a passion for business and the ability to communicate with different stakeholders within the organisation.

    As a person you are curious and always want to improve yourself as well as the team. We also believe you have experience of working with ITIL processes and knowledge about industry leading public IaaS solutions such as AWS.

    Additional Information

    Why would you enjoy working with us at Light & Wonder ?

  • Competitive benefits, an open and supportive environment as well as a modern and exciting workplace
  • The opportunity to interact with global teams on a regular basis and the possibility to switch teams and projects as you and our business continue to develop and grow
  • Tangible and genuine development - at Light & Wonder, you can take your career where you want it to go!
  • And if that’s not enough ; you will get to enjoy a stunning work location and flexible working whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career .


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