Barista, Nespresso Athens(
Αριθμός θέσης εργασίας :
To demonstrate your passion & love forcoffee
To connect and engage with customers, using storytelling and interpersonalskills, to give them a reason to try something new as part of their Boutiqueexperience.
Through sharing coffee stories with customers, the Baristawill connect with customers in new and engaging ways, giving them reasons toreturn often.
They will also support the other Boutique team members indeveloping their coffee knowledge and communication skills, in addition toanimating the whole customer experience, from setting up to influencing salesand administrative duties, bringing customers on effortless, inspiring coffeejourneys.
Reference point for alltraining matters linked to Coffee Expertise
Responsibility for registeringteam mates to trainings according to the personal coffee journey
Individual preparation andfollow up on the training contents
On-going and regular training& coaching on the Nespresso trilogy coffee, machines, services as well asto all contents living in the Coffee Expertise training path
Delivery of diverse in-BTQtraining sessions focusing on Coffee Expertise (e.g. tasting sessions)
Execution of regularassessments / snap shots in order to track success of training delivery
Regular feedback on trainingimpact and quality to Coffee Ambassador
Setting up the Boutiquetasting zone and maintaining its cleanliness and order, in accordance withguidelines
Influencing & Optimizingthe sales of all the Nespresso products presented in the Boutique (coffee, hotmachines and accessories) through engagement with customers
Actively managing the databaseon a daily basis and permanently updating customer records for events,masterclass to track customer preferences & additional reasons for repeatvisits & strengthen customer loyalty
For small boutiques or duringpeak periods checking payments in accordance with the defined procedure
Welcomes customer by determining their coffee interests and needs
Educates customers by presenting and explaining the coffee drink menu answering questions
Barista Skills andQualifications
Proven Barista experience and relevant certifications
Excellent service-orientation and communication skills
Initiative and Integrity
Attention to details
Problem identification and solving
Fluency in Greek & English
Full / Part-time positionsbased on retail working time schedule (Saturdays, evening shifts)
NESPRESSO HELLAS S.A.
Τύπος απασχόλησης εργαζομένου
1 Οκτ 2019, 4 : 10 : 17 πμ