Travel Agent (Back Office)
Athens, Attica, Greece
πριν από 12 μέρες

Position summary

The Back Office Travel Agent position is a senior agent role in the Back Office team, which is part of the Travel Operations Department.

The Back Office team has various support functions such as handle tasks that help the front office work well, make sure that transactions failing in the automated flows are completed in a timely manner and secure accounting in travel orders.

Main responsibilities are processing refunds to the customers, managing LCC area, handling accounting in travel orders, analyzing data to identify automation opportunities and reporting configuration improvements to further increase the degree of automation and minimize costs.

Another important task is to actively work to identify and minimize financial leakage both in the automated flows and human errors.


  • Manage Ticketing Queue
  • Handle Refunds Queues
  • Handle GDS ancillaries
  • Manage open orders / Invoice failure / Reconciliation
  • Manage ADMs / ACMs
  • Manage billing issues
  • Contact Airlines & Providers for different issues
  • Analyse and propose solutions for task optimizations & automations
  • Requirements

  • At least one year experience as a Travel Agent
  • Good knowledge of GDS (Amadeus, Sabre, Farelogix)
  • Excellent written and verbal English skills
  • Experience in accounting processes & software
  • Knowledge of CRM systems
  • Ability to work with KPIs and deadlines
  • Experience in analyzing data and producing reports
  • Troubleshooting skills & analytical problem-solving skills
  • Seeking best practice implementation and driving ideas
  • Self-driven, proactive and results oriented
  • Attention to detail
  • Strong organisation and multitasking skills
  • Competent quantitative skills
  • Benefits

  • The chance to work with passionate professionals and grow professionally
  • A relaxed & fun work environment where you can play ping pong, join in yoga lessons, dance classes & take part in kayaking excursions
  • Competitive salary
  • Complimentary private health insurance
  • Free coffee and breakfast
  • Modern, bright open office plan stretching over 3000
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