Reservations Associate
MYKONOS DOVE BEACHFRONT HOTEL
Μυκόνου
πριν από 18 μέρες
source : Skywalker

Mykonos Dove Beachfront Hotel is a 5* beachfront property. We seek talented, multi-lingual associates with experience, for long term cooperation in the hospitality industry.

Mykonos Dove Beachfront Hotel is owned by customer service-oriented, contemporary management team. Fast career growth is available to serious candidates interested in building solid experience in international tourism.

Position Requirements :

  • 3+ years previous experience in similar position, preferably in a 5* or luxury hotel
  • Fluent English, Greek required, plus 1 additional language
  • Strong Experience in channel management and filling empty rooms at best / highest price (3+ year experience required)
  • Positive personality and selling charisma to increase sales with agencies, direct guests and other partners
  • Assisting Reservations Director to fill rooms & secure client payments for reservations
  • Cooperation with social media department to increase site awareness, bookings online, bloggers, and 5* reviews
  • Superior computer skills (Excel, Word, Power Point, social media, emails, internet)
  • Navigating, adjusting, and handling all internet booking engines (Expedia, Booking.com, Hotelbeds, etc) to maximize sales,
  • Opening and closing of availability, overall knowledge of executing proper channel management
  • Keeping photos and all hotel imagery up to date on ALL media channels and booking engines
  • Room Allocation of reservations to Protel room allocation system. On the spot adjustments when required by guest
  • Sending offers to guests and agents requesting availability and deals. Excellent written English required.
  • Monitoring of pricing and increased profit yield. Increase and decrease dynamic rates with local market changes
  • Previous full experience in creating static and dynamic agreements, contracts and rate plans
  • Strong connections with top B2C clients Booking.com, Expedia.com, Agoda.com, Webhotelier and more
  • After-sales follow-up with guests. CRUCIAL to encourage repeat sales, receive top reviews, strengthen market share.
  • Creation of seasonal special offers and newsletters to target guests
  • Weekly research of local pricing market, in order to initiate promotions, special offers and packages when needed
  • Strong negotiating skills with agents, partners, vendors and clients
  • Ability to organize reservations team, cooperate, train them positively and successfully
  • Ability to upsell to clients upgrades, extra purchases such as restaurant reservations, sunbeds, other bookings
  • Handling all on the spot accommodation situations with visiting guests, room changes, upgrades, sales
  • Cooperation with front desk, interaction with guests, ability to directly resolve guest accommodation issues
  • Knowledge of Protel. Maximum 40 years of age, non-smoker. Freedom to travel to trade shows, visit agencies
  • The company offers :

  • Top salary for this key position, plus excellent benefits
  • Accommodation, meal plan, required insurance & packages
  • Required : CV, self-presentation letter, photograph.

    Please do not apply if you do not meet all the requirements.

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