Dispatcher
efood
Athens, Attica, Greece
πριν από 16 ώρες

Description

Are you a strong multitasker who loves coordinating operational tasks?

Do you enjoy providing a great customer experience?

Let’s talk!

Our Dispatching team is growing and we are looking for our new superstar Dispatchers to organize deliveries accurately and efficiently, and take our operations to the next level!

In this role your main goal will be to use verbal and written communications to expedite deliveries to our customers. You will monitor "delivered by efood" orders in real-time, making sure that everything works flawlessly.

You will use your good judgment to make decisions in a fast-paced environment in order to lift any blockers on our riders' way to the PERFECT delivery!

What you’ll do :

  • Monitor orders and handle issues from the watchlist
  • Manage multiple incoming interactions simultaneously and effortlessly determine which take priority
  • Ensure that delivery zone performance and delays are on track and make corrective actions proactively and whenever needed
  • Handle contact from partners, riders & customers through chat & calls
  • Monitor order routing and make adjustments
  • Inform and provide feedback on customers for their order status if and when needed, and contact the partners when required
  • What you’ll need :

  • 1-2 years of previous experience in a customer facing role within call center environment
  • Previous experience as dispatcher will be considered a plus
  • Multitasking and critical thinking in order to prioritize and handle both incoming and outgoing contact
  • Problem-solving mindset, with the ability to find the best solution to every customer related issue
  • Attention to detail
  • Great communication skills
  • Excellent computer and typing skills
  • BSc degree will be considered a plus
  • Fluency in Greek and English, both in verbal and written communication
  • Ability to work full time 5 days a week, in a rotating weekly schedule of day & night shifts from Monday - Sunday including national holidays
  • What we offer :

  • We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in!
  • We share a passion for food, so you will certainly appreciate the ticket restaurant card to spend in restaurants and / or food supplies.
  • We are efooders after all!

  • We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and happy!
  • We want you to grow with us ! And to help you keep improving, we provide you access to our online training platform where you can study topics for your personal and professional growth!
  • Are you a cappuccino lover ? Do you desperately want a cookie? Our cafeteria got you covered!
  • If you want to stay in shape ️ , our in-house gym awaits you fully equipped! You can also join our remote fitness sessions and classes from the safety of your home!
  • At efood, no day is the same as the day before!

    efooders know that working and having a good time aren't the opposite and that’s why every day at efood is a new adventure!

    We always aim higher and we thrive in finding solutions to push our limits further! We care about our customers, our employees, and our society.

    We seize every opportunity to celebrate achievements and milestones, but we also celebrate small things (like Fridays!)

    Every efooder is part of a fast-growing multinational company, with endless opportunities for professional growth and acquisition of new skills! We have an established, yet super creative and fun working environment, with talented and ambitious people whose ultimate goal is to maintain efood as the ideal workplace! In 2021, we were honored with a 3rd place award from the Great Place to Work® Institute .

    Hungry enough to join us?

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