Dutch-speaking Customer Advisor for Home Office in Greece
Multilingual Jobs Worldwide
Athens, Greece
πριν από 3 μέρες
source : Europe Language Jobs

Our Client

As a global leader in end-to-end customer experience (CX) products and solutions, our client partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touch points.

With their award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, they improve business results by pairing innovative design thinking and digital solutions including self-service, artificial intelligence (AI), automation and data-driven analytics with the expertise, emotion and empathy of their people to Create Connection.

Our client is a world market leader in the premium domestic appliance segment whose products are distinguished by their durability and efficiency.

The Role

As a customer service specialist in this project, your daily responsibilities will include :

  • Being part of a team specialized in offering support through written and phone communication
  • Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
  • Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
  • Facilitate resolution for consumers issue and log the information into the consumers account.
  • Meet and exceed our service quality goals, compliance regulations and productivity targets
  • Create amazing experience that people value and we are proud of
  • About Multilingual Jobs Worldwide

    Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching European-speaking talent with the most exciting jobs all over the world.

    Over the past 2 years we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries .

    The Requirements

    To succeed in the role, you will need to have :

  • C1 / C2 Dutch and B2 English
  • Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
  • Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and / or recommendations as required
  • Analytical and problem solving skills with strong attention to detail
  • Ability to learn and become proficient with internal programs and new software
  • Desire to learn and advance, be a curious investigator and problem solver
  • Must hold EU citizenship or valid work permit for Greece
  • The Offer

    What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • Competitive wages and performance bonus
  • Private healthcare medical insurance from hire date
  • Unlimited contract
  • Home-office available anywhere in Greece
  • Continuous learning / development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, wellness program, initiatives to develop your skills and events to increase the team spirit)
  • Αναφορά αυτής της εργασίας
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