Do you want to work for one of the world's biggest flight centric Online Travel Agencies and build your career in tourism?
Our client is on the lookout for talented Swedish speaking professionals to join their team in Athens.
About our client :
Our client a diverse, dynamically growing team of 1000 and is one of the leading global flight-centric Online Travel Agencies with billions in annual gross sales.
Their headquarters are located in Sweden, Athens, Canada and India.
As a Travel agent, you will assist our clients in completing their travel itineraries over the phone, emails and social media requests while handling our reservation systems.
Another vital aspect of the Travel Agent position is to promote and sell our flight add-on products as a natural extension of conversation with the customer.
Our intention is to provide a more complete service to our customers by travelling with peace of mind and security.
In order to ensure a flawless and positive customer experience, all our agents have a friendly attitude and enjoy helping others!
Receive & process incoming calls, emails & social media requests
Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner
Manage flight cancellations, rebookings and force majeure situations
Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Travel Operations department as a whole
Report technical issues, customers’ complaints and other problems
Enjoy and encourage working with sales
Native level of Swedish (oral and written)
Excellent command of the English language
Experience in the customer service sector
Experience in working with KPIs
GDS knowledge will be considered as an asset (Amadeus or Sabre)
Excellent communication skills and a can-do attitude
Quality focus and multitasking in a fast-paced environment
Ability to manage change and work under pressure
Playing to win
Accountability & cooperation
Urgency to be excellent
The chance to work in a highly paced environment and grow professionally
A relaxed & fun work environment where you can enjoy daily breakfast, can play ping pong or join yoga lessons
Competitive monthly salary + 2 extra salaries per year
Complimentary private health insurance
Modern, bright open office plan stretching over 4000