As a Senior Product Designer UX Research, you will have the following key accountabilities :
Work with Principal Designer Research and broader team to design, develop and implement the user research function across discovery, concept validation and prototype working with the wider Insights team to define roles, responsibilities and ways of working
Manage and deliver analysis of existing research findings and insights, assessing strength of insights and identifying gaps.
Work with manager to identify methods and processes for filling these gaps and improving quality of insights.
Support and manage strategic research, translating research into actionable insights to deliver deep-dive analysis for new opportunities, trends, propositions etc
Be a thought leader and advocate for user centred design, mentoring designers and broader team members on best practice for research approach and techniques
Support PMs to ask the right research question, develop testable hypothesis, document assumptions and design research / testing approach to improve insight quality
Manage & facilitate client interviews, user testing etc working alongside product & Designers to synthesise insights and share findings with wider business
Work closely with Insights & Foresights team to ensure strong relationships, collaboration and sharing of information
Provide advice, guidance and coaching to stakeholders across product and design to use best practice research methods
Examples of activities :
Interrogate, document and synthesis existing CP research, translating this into a format that is searchable, accessible and actionable
Implement frameworks for sharing findings (users, market, competitors etc) on a regular basis in an engaging way to improve knowledge across the client platform group.
Compile and deliver these insights regularly to design team and internal stakeholders.
Improve the quality and value of user insights for future research through improving processes, documenting existing and future findings appropriately and sharing with designers and product teams
Lead research for new or existing CP initiatives as required, working with PMs and Designers to design, deliver and document
Work with PMs and Designers to develop a toolkit or framework for selecting the appropriate methodology for the task
Undertake bespoke deep-dive research projects as required to support exploration of propositions and CP opportunities
Now that you know what a Senior Product Designer UX Research does, what skills, qualifications and experience do you need?
Excellent communication skills, able to clearly articulate concepts, insights and user needs so they are understood by Design and non-Design team members
Drives greater and deeper team understanding of customers needs, motivations and behaviours
Good persuasion and relationship building skills to influence others without authority and encourage collaboration between stakeholders
Demonstrates patience and resilience in dealings with others, effectively resolves differences independently without damaging relationships
Good presentation skills, able to present ideas / concepts to stakeholders with clarity and confidence and obtain high quality outputs from collaborative tasks
Able to confidently convey purpose, value and concepts of design-lead product development to non-design team members and influence without conflict
Excellent self-organisation and ability to plan own work in line with priorities
Proactively contributes to conversations about best practice and approach, identifying and acting on opportunities to improve team performance and structure
Good coaching and mentoring skills
Familiar with Agile practices
Understanding of the AI and machine learning landscape is a plus
Fluency in English
Join our team and benefit from the following advantages :
Exciting work environment that brings people together
Use of the latest digital technologies
Initial and ongoing trainings to support your development
Opportunities for personal and professional growth
Competitive remuneration and bonus scheme linked to individual performance and company results
3 additional non-working days annually
Discount program with external vendors
Eco friendly travelers are welcome to the office parking places for bikers and free card for public transportation are available to all employees
Variety of sport activities such as football and traditional Bulgarian dances
Last but not least GfK Sofia office is located close to the city centre and easily accessible from any point by public transportation 47A Tsarisgradsko Shose Blvd
All documents will be treated in the strictest confidentiality.
Only short-listed candidates will be invited for an interview.
We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential.
At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.
We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit.
We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.
Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!