As the frontline support organization to Expedia’s lodging supply partners, our Market Operations Organization (MO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers / market managers.
We take that pretty seriously; the MO organization has around 1800 and growing employees based around the world and is in approximately 30 countries.
We’re about improving the experience of our lodging supply partners. Being in the travel industry, that’s our bread and butter.
We’re responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia Group and its affiliates.
Key MO functions include new hotel onboarding, loading of promotions, room types and rate plans, settlement / reconciliation, content management (amenities, media, ratings), technical support, pre-
travel support (e.g., schedule changes, relocations), training.
We believe a good experience is key to happiness; join us to make that experience even better.
Lodging Content Associate
assisting new and existing partners with content loading (adding property amenities, photos, star ratings and hotel data such as name and location), room type and rate plan creation, promotion loading, extranet training / password resets etc.
partner service issue management, payment and accounting issues
In this role you will complete work to program standards, while working and communicating with hoteliers and colleagues from market management, content, media, star ratings, data management, and localization teams.
You will possess solid customer-service skills and be able to interact clearly and professionally with partners by email and telephone. Fluency in
and English is required. Please apply only if you feel you will fit in with a strong team whose members are exceptionally conscientious, hardworking, and thorough.
What you’ll do :
Educate and inform suppliers on self-service functions.
focus on continuous improvement
Who you are
Key Requirements :
Problem Solving / Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, communicates decisions to others.
Organizational Effectiveness - Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and get things done in a complex multi-level organization.
Customer Focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Why join us :
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.
Our brands recognize the power of travel to break down barriers and make people's lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.
to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small.
We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.
Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.