Are you Dutch fluent with strong English communication skills? Looking to make your career? So, we have the perfect opportunity for you! As a customer service specialist, your daily responsibilities will include :
Ability to assist users with general Inquiries through phone, email, chat, and social messaging channels (as assigned) regarding streaming services.
Solve with precision and efficiency emerging issues that customers may face in a proactive way.
Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner.
Meet and exceed our customer service quality goals, compliance regulations and productivity targets.
Create amazing customer experience that people value, and we are proud of
Be responsible to follow the direction of management and provide feedback.
Proficient level of Dutch
Advanced level of English both verbal and written.
Strong communication skills with excellent phone conversation skills, attentive listening, and superior writing skills
Analytical and problem-solving skills with strong attention to detail
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Greece.
Location : work from home from day 1 (equipment will be delivered by the hiring company)
Profile : B2C Customer Service
Contract : indefinite contracts
Performance Bonus : Up to 10% based on Monthly KPIs (after completion of 1month in production)
Private Medical Insurance from day one
Meal voucher card, filled monthly with 5euros per working day
Very competitive wages and stability
Private healthcare & dental insurance
Continuous learning / development opportunities and competitive career opportunities
A safe, friendly, creative, innovative and technological organization
International and multicultural environment
Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity.
You choose where you want to go; we help you get there!
Note : Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with the hiring company for the initial screening of your profile suitability and duplicate check.