ASSISTANT STORE MANAGER
DUTY FREE
Θήρα, Νότιο Αιγαίο, GR
πριν από 1 μέρα
source : Kariera

ASSISTANT STORE MANAGER

STORE : SANTORINI AIRPORT

Reporting to the Store Manager or Retail Operations Manager

Job Sketch :

Directly reporting to the Store Manager, the Assistant Store Manager is responsible for implementing workflow procedures based on direction from the company’s guidelines .

His / Her duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.

Main responsibilities include :

  • Verifies staff positioning during the shift according to the store activity and priority.
  • Communicates necessary information at the beginning of the shift, including promotions and new products, company policies and procedures.
  • Guarantees that store standards are in place, ensuring correct pricing and checking expiry dates.
  • Maintains a clean, organized and aesthetically pleasant store front and ensures that store policies and procedures are followed.
  • Responds to customer complaints and concerns in a professional manner.
  • Creates and maintains a working environment that ensures his / her direct team satisfaction and engagement.
  • Is in daily communication with the Store Manager to review the store shift’s operation.
  • Develops and grows his / her team of associates by ensuring the proper learning and development, performance appraisal and identification of talents.
  • Constantly motivates the team and aligns all people towards the goals.
  • Constantly drives customer experience and ensures the excellent execution of all customer experience elements (such as store atmosphere, visual merchandising, replenishment, customer service, fast and efficient transactions).
  • Core Skills required :

  • Excellent verbal communication and the ability to convey important information clearly and
  • effectively.

  • Great listening skills and ability to take direction from individuals in higher-level positions.
  • Strong leadership and initiative.
  • Excellent delegator and mediator.
  • Capable of providing excellent customer service.
  • Quick decision-making and problem-solving abilities.
  • Responsible, goal oriented and organized.
  • Other Qualifications :

  • Bachelor degree (or other degree) is required.
  • Minimum 3 years of relevant experience in retail, sales or commercial departments.
  • Minimum of 2 years of experience in managing people.
  • Relevant experience in fast moving product category is advantageous.
  • Excellent use of the English language.
  • Αναφορά αυτής της εργασίας
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