ASSISTANT STORE MANAGER
STORE : HERAKLION AIRPORT
Reporting to the Store Manager or Retail Operations Manager
Job Sketch :
Directly reporting to the Store Manager, the Assistant Store Manager is responsible for implementing workflow procedures based on direction from the company’s guidelines .
His / Her duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.
Main responsibilities include :
Verifies staff positioning during the shift according to the store activity and priority.
Communicates necessary information at the beginning of the shift, including promotions and new products, company policies and procedures.
Guarantees that store standards are in place, ensuring correct pricing and checking expiry dates.
Maintains a clean, organized and aesthetically pleasant store front and ensures that store policies and procedures are followed.
Responds to customer complaints and concerns in a professional manner.
Creates and maintains a working environment that ensures his / her direct team satisfaction and engagement.
Is in daily communication with the Store Manager to review the store shift’s operation.
Develops and grows his / her team of associates by ensuring the proper learning and development, performance appraisal and identification of talents.
Constantly motivates the team and aligns all people towards the goals.
Constantly drives customer experience and ensures the excellent execution of all customer experience elements (such as store atmosphere, visual merchandising, replenishment, customer service, fast and efficient transactions).
Core Skills required :
Excellent verbal communication and the ability to convey important information clearly and
Great listening skills and ability to take direction from individuals in higher-level positions.
Strong leadership and initiative.
Excellent delegator and mediator.
Capable of providing excellent customer service.
Quick decision-making and problem-solving abilities.
Responsible, goal oriented and organized.
Other Qualifications :
Bachelor degree (or other degree) is required.
Minimum 3 years of relevant experience in retail, sales or commercial departments.
Minimum of 2 years of experience in managing people.
Relevant experience in fast moving product category is advantageous.
Excellent use of the English language.