Indirect Sales Accounts Manager
Optimal HR Group
Thessaloniki, GR
πριν από 1 μέρα

Optimal HR Group on behalf of its client, a leading Energy & Utilities organization, is looking to recruit an experienced Indirect Sales Accounts Manager .

The Indirect Sales Accounts Manager will be responsible for the day-to-day indirect sales activities, with regards to the acquisition, management of Residential and Business Customers for the LV and LP customer segment, in accordance with guidelines provided by the Sales Director and company standards, through the coordination and supervision of cooperating third parties (Call Centres).

Responsibilities

  • Develops and deploys plans to increase Indirect Sales Forces performance, in coordination with the Indirect Sales Manager
  • Implements Sales strategy & achieves the targets for the Sales channels assigned
  • Pursues and achieves Indirect Sales targets, optimizing the allocation of assigned resources
  • Participates with all necessary inputs in the company’s budget formulation
  • Develops plans for key indirect sales prospects and identifies new sales opportunities within existing clientele
  • Develops plans for the indirect sales channels continuous production enhancement and optimization
  • Evaluates Call Center performance with key metrics
  • Prepares reports and analyses call center data to improve processes, ensure resources are properly allocated, and maximize sales efficiency and customer satisfaction
  • Provides training, coaching and assistance to call center associates on an ongoing basis
  • Provides continuous support to all Sales Partners both regarding pre-sales, as well as after-sales stages, including the provision of guidelines and directions, motivation and performance assessment
  • Supervises and monitors the preparation of full documentation packages during customer acquisition (from sales to final contract signing) by the networks
  • Interfaces with Marketing with regards to the provision of information related to competition activity
  • Interfaces with Customer Operations, with regards to the effective management of customer requests
  • Requirements

  • Bachelor’s degree in Business Administration, Economics, Marketing or relevant discipline is mandatory and a master’s degree is optional
  • Minimum 5 years’ Sales & Call Center Operations experience
  • Working commercial experience in a regulated environment
  • A good overall understanding of the energy industry, trends and products
  • A proven track record of meeting / exceeding sales goals
  • Fluency in both written and spoken English is a must
  • Influential personality including ability to negotiate and use diplomacy
  • Open minded & Agile
  • Loyal & Committed
  • Focused on quality results
  • Results driven & Ambitious
  • Excellent communication and interpersonal skills
  • Leadership & people management skills
  • Cooperative & team player
  • Benefits

    The company offers an attractive remuneration package and a stable working environment for an extensive professional growth.

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