Ready to give a voice to people’s loves? Work with us for one of the world’s most loved jewellery brands
Are you passionate about jewellery and customer support? Teleperformance Greece collaborates with Pandora, the world’s top jewellery designer and manufacturer, looking for Customer Support Representatives to join the team.
Every day people around the world share facets of who they are and what matters to them through their Pandora jewellery.
Be the one who will voice to people’s loves, join our team!
What your responsibilities will be :
Handle calls, emails and chat with a sense in Dutch
Good knowledge of English language (B2+)
Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
As a brand ambassador provide promotion support, being knowledgeable about current promotions and new offers.
Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
Provide and maintain strong, professional relationship with clients and show customer service empathy.
Log calls / cases from customer into the customer relationship database, including shipping instructions.
Track and follow cases to ensure they closed in an efficient and timely manner.
Native level of Dutch
Great communication & soft skills, as well as problem-solving skills
Computer knowledge / tech savviness
Ability to multitask and have strong interpersonal skills.
Ability to work in rotating shifts and availability to work overtime when / if required.
Work experience in customer support will be considered as an advantage
What we offer :
Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
A great bring-your-friend referral program
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Be yourself and advance
This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.
Join us in Greece and be part of our big family of more than 10,500 people from 100+ nationalities and work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
Greece has enviable history and culture, climate and cuisine and yet, the cost of living is among the lowest in Europe. Please also note that Greece is considered to be handling the pandemic in an exemplary way, while taking all the necessary steps to protect its people, with a successful vaccination plan in place.
At Teleperformance Greece we are committed to the necessary measures so that all TP employees are and feel safe!