Create your future with us :
Customer Service Employee in Athens, Greece
Doehler is a global producer, marketer and provider of technology-driven natural ingredients, ingredient systems and integrated solutions for the food and beverage industry.
Doehler’s integrated approach and the broad product portfolio are the optimal basis for innovative and safe food & beverage applications.
The product portfolio of natural ingredients ranges from natural flavours, natural colours, health ingredients, pulses & cereal ingredients, dairy & plant-based ingredients, fermented ingredients, dry fruit & vegetable ingredients, fruit & vegetable ingredients to ingredient systems.
You will be a competent contact of the Greek customers, will provide full support to the customers assigned to you independently and be responsible for the complex processes.
Your responsibilities :
care and support of our customers in the Greek food & beverage market
involvement in the implementation of specific customer projects in close cooperation with sales colleagues
processing samples on time, taking into account the requested delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales
creation and pursuit of contracts
documenting efficient and effective processes in the company’s internal IT systems
preparing quotations quickly in collaboration with Pricing Department
entering and confirming orders in the system once availability checks and order processing have been carried out
continuously updating customer master data
organizing and supporting internal and external customer visits in consultation with the divisions involved
regularly monitoring visit reports, contracts, prices, order quantities, batch sizes, delivery packaging, payment and delivery conditions
monitoring payment receipts and complaints and preparing corresponding customer-specific evaluations
following up on customer complaints in collaboration with Notification Management and in consultation with the colleagues responsible in Sales and Quality
close cooperation with our Headquarter and subsidiaries
The ideal candidate has :
several years of relevant professional experience in office sales is advantage, but we also wait for the career entrants’ application
experience in export would be an advantage
conversational English knowledge, German is an advantage
good MS Office skills, ideally SAP skills
ability to work on own initiative, can-do attitude, good oral / written communication skills
strong customer and service orientation, excellent communication, and teamwork skills
reliability, flexibility, and ability to work under pressure
Desired date for starting the employment : 01.11.2021
Please send your CV (preferably with photo, if possible) until 08.10.2021 at the following E-Mail address : Aikaterini.Kiousi doehler.com.
Please provide us with your earliest possible entry date and your salary expectation.