Customer Service Employee
Doehler GmbH
πριν από 4 μέρες
source : Jobseeker

Create your future with us :

Customer Service Employee in Athens, Greece

Doehler is a global producer, marketer and provider of technology-driven natural ingredients, ingredient systems and integrated solutions for the food and beverage industry.

Doehler’s integrated approach and the broad product portfolio are the optimal basis for innovative and safe food & beverage applications.

The product portfolio of natural ingredients ranges from natural flavours, natural colours, health ingredients, pulses & cereal ingredients, dairy & plant-based ingredients, fermented ingredients, dry fruit & vegetable ingredients, fruit & vegetable ingredients to ingredient systems.

You will be a competent contact of the Greek customers, will provide full support to the customers assigned to you independently and be responsible for the complex processes.

Your responsibilities :

  • care and support of our customers in the Greek food & beverage market
  • involvement in the implementation of specific customer projects in close cooperation with sales colleagues
  • processing samples on time, taking into account the requested delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales
  • creation and pursuit of contracts
  • documenting efficient and effective processes in the company’s internal IT systems
  • preparing quotations quickly in collaboration with Pricing Department
  • entering and confirming orders in the system once availability checks and order processing have been carried out
  • continuously updating customer master data
  • organizing and supporting internal and external customer visits in consultation with the divisions involved
  • regularly monitoring visit reports, contracts, prices, order quantities, batch sizes, delivery packaging, payment and delivery conditions
  • monitoring payment receipts and complaints and preparing corresponding customer-specific evaluations
  • following up on customer complaints in collaboration with Notification Management and in consultation with the colleagues responsible in Sales and Quality
  • close cooperation with our Headquarter and subsidiaries
  • The ideal candidate has :

  • several years of relevant professional experience in office sales is advantage, but we also wait for the career entrants’ application
  • experience in export would be an advantage
  • conversational English knowledge, German is an advantage
  • good MS Office skills, ideally SAP skills
  • ability to work on own initiative, can-do attitude, good oral / written communication skills
  • strong customer and service orientation, excellent communication, and teamwork skills
  • reliability, flexibility, and ability to work under pressure
  • Desired date for starting the employment : 01.11.2021

    Please send your CV (preferably with photo, if possible) until 08.10.2021 at the following E-Mail address : Aikaterini.Kiousi

    Please provide us with your earliest possible entry date and your salary expectation.

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