Job Description - Tech Cloud Customer Success Manager (19000K1F) Preferred Qualifications
Join one of the most visible areas of Oracle’s continued success with Cloud; this is an exciting opportunity to create and lead the future of IT.
From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle
Oracle's Cloud mission is to bring its leading enterprise technology and business applications software to customers - anywhere in the world -
through subscription models. Oracle Cloud is a broad set of industry-standards based, integrated services that provide customers with subscription-
based access to Oracle Platform Services, Application Services and Social Services, all completely managed, hosted and supported by Oracle.
With predictable subscription pricing, Oracle Cloud delivers instant value and productivity for business users, developers and administrators.
Oracle’s Cloud Customer Success Organization is a focused group of Experts whose mission is to drive successful Oracle Public Cloud Adoption and Utilization through a proactive management of all facets of the customer engagement lifecycle.
Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle
Reporting into the MEACEE Regional Leader, the CSM will be the focal point of contact for existing cloud customers with a responsibility to ensure & increase the adoption of Oracle Public Cloud by customers, through successful on-
boarding and demonstrating / implementing useful Use Cases that will complement the customers’ core business value, hence leading to contracts’ renewal.
The Customer Success Manager will assume responsibilities of a territory and will proactively identify and prioritize opportunities, and will collaborate with other functions in Oracle (eg.
field and inside sales, sales consulting, development, consulting, ). This will include problem solving, milestone development and ongoing state of the customer reviews to ensure that customers maximize their usage of the platform.
Ultimately the goal of the role is to drive additional cloud revenues by securing a high level of customer satisfaction and ensuring that the consumption of Oracle’s Public Cloud continues in its upward trajectory.
Detailed Description and Job Requirements Drive maximum adoption of Oracle solution and identify / drive product expansion opportunities via high value relationship with the client.
Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues / replenish / renews contract with Oracle.
Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations.
Identify product expansion / up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction.
Act as mentor to newer CSMs on a voluntary basis. Leading contributor individually and as a team member, providing direction and mentoring to others.
Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.
Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience.
Understanding of various technical architectures and operating systems. Industry experience is desired.As part of Oracle's employment process candidates will be required to successfully complete a pre-
employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).