Our client is a world market leader in the premium domestic appliance segment whose products are distinguished by their durability and efficiency.
Athens is the sunny capital of Greece, boasting vibrant nightlife, Mediterranean weather, and lots of places to visits. Being the European poster city for art and culture, Athens is a great city to live in if you are a history buff or an art enthusiast.
Amongst the many places to visit; there is the Acropolis Museum, the Museum of Cycladic Art, Ancient Agora, the Temple of Haephaestus, as well as that of Poseidon, and Roman Agora.
As a customer service specialist in this project, your daily responsibilities will include :
Being part of a team specialized in offering support through written and phone communication.
Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
Facilitate resolution for consumers issue and log the information into the consumers account.
Meet and exceed our service quality goals, compliance regulations and productivity targets
Create amazing experience that people value and we are proud of
Be responsible to follow the direction of management and provide feedbac
Maximize your experience.
To succeed in the role, you will need to have :
Native or proficient level of Dutch (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
Ability to evaluate customer complaints, assess alternatives, and make solid, consistent decisions and / or recommendations as required
Analytical and problem solving skills with strong attention to detail
Ability to learn and become proficient with internal programs and new software
Desire to learn and advance, be a curious investigator and problem solver
High-speed internet access and appropriate conditions for remote work
Must hold EU citizenship or valid work permit for Greece
Gain stability, expand possibilities.
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
Competitive wages and stability
Continuous learning / development opportunities and competitive career opportunities
A safe, friendly, creative, innovative and technological organization
International and multicultural environment
To find out more about this great opportunity and many others, get in touch with the SpotOn Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.
We offer a 250 euro refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable for this role.
Get in touch with us to kickstart your career today!