Customer Service Associate (6 Months FTC)
Kellogg Company
πριν από 3 μέρες

Are you a service oriented and operational driven personality which has the hunger to learn and ambition to apply for a dynamic carrier?

Then Kellogg Europe is the right place for you.

With clear continuous improvement mindset and focus on agility, growth and innovation, we are keen to drive high customer satisfaction.

Deliver the best service as possible every day to nourish the world. Creating better days and a place at the table for everyone through our trusted food brands.

Our colleagues in the Customer Service Team are looking for a new Customer Service Associate (m / w / d) for the High Growth Markets Region.

To deliver our food at every table, we’ll be looking at you to support our team as a Single point of contact for our Customers and Sales team members.

Managing the E2E fulfilment of Customer orders to ensure consistent and reliable performance from order placement to order receipt.

You are working effectively with upstream and downstream functions and third-party service providers to drive accuracy and timeliness of order processing, ensuring corrective actions in place where appropriate.


  • Management of fulfilment of Customer orders to ensure consistent and reliable performance from order placement to order receipt
  • Facilitates order management problem resolution from order blocks and alerts including : EDI issues, Order hold / release, Trading terms, Pricing issues, Modify / cancel orders, Refusals and returns etc.
  • Delivers timely communication to Customers during the order management lifecycle process regarding projected service level, delivery delays & product shortages confirming availability of alternative delivery slots and product substitutions
  • Maintains a full understanding of Customers’ strategies, policies, and key personnel, in addition to Kellogg’s terms of sale, and internal policies, execute personalized Customer logistics strategies as directed
  • Proactively partners with internal and external Stakeholders to drive continuous improvement opportunities, identified via root causing and trend analysis to improve service and cost

  • University degree or successful apprenticeship or Customer Service experience
  • Customer relationship management experience
  • Computer skills, including experience with ERP / SAP systems and MS Office
  • Strong knowledge of Customer relationship management principles including customer service, collections, deductions, and related activities
  • Excellent verbal and written communication skills
  • Good analytical and problem-solving skills
  • Good negotiation and decision-making skills
  • Ability to manage multiple and sometimes conflicting priorities and specific time constraint
  • Solid time management skills
  • Ability to work in a team environment
  • Growing and nurturing the world starts with our employees, which is why our tailor-made career growth programmes are just what you need to set yourself for success.

    With our extensive benefits package including flexible working, which enables you to take control of your work / life balance, we really have our people at the heart of our organisation.

    We strive to create a world where people are not just fed but fulfilled and a workplace where everyone can voice their opinions and are empowered to be their true selves.

    It’s each and everyone’s unique flavour that make up Kellogg’s recipe for success and the diversity of ideas, experiences and beliefs that fuel our future ready momentum and embolden our make it happen culture.

    Please note that we will only accept applications that are made to us via our Careers site.

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