Content Moderation - Bilingual Italian and English
Thessaloniki, Greece
πριν από 4 μέρες
  • It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion;
  • exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world that’s what it takes to get there.

    If that's something you want to be apart of, apply today!

    Content Moderator

    So what does a Content Moderator really do? Think of yourself as someone who will ensure high-quality and safe experiences for both people and businesses across the social media family of apps, so not everyone can qualify for this role.

    We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch.

    So come on, now we need your full concentration because it’s time to imagine what it’s like being a Content Moderator.

    Responsibilities :

    Keeps the online world engaging, appropriate, and safe.

    Reviews content such as videos, news stories, still pictures, political ads, and social media profiles, scoring the content on areas such as age-appropriateness, level of violence, sexual content, and political transparency.

    Applies a content policy to digital content and executes handling procedures with consistency.

    Identifies subtle differences in the meaning of digital communication and accurately enforces the client’s terms of use by carefully monitoring reports of abuse on the site.

    Actively participates in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community.

    Escalates through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs.

    Adheres to security measures, confidentiality, and other project requirements in any way related to your work.

    Requirements :

    Must be at least C1 level speaking and writing in French and have a good knowledge of English.

    Must live in Greece.

    Great communicator, orally and in written format.

    At least one year prior operations experience in shared services or a customer experience environment.

    At least a high school diploma or equivalent.

    Strong interpersonal skills with both, customers and internal teams

    Preferred, not required :

    High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.

    Special Notes about the position :

    TaskUs devotes considerable resources to the well-being of its employees. Being a Content Moderator means participating in counseling sessions and other wellness programs :

  • All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.
  • All employees will attend wellness groups.
  • Creating a Culture of Awareness and Prevention :

    TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content.

    Examples of these types of material may include but are not limited to :

  • Child exploitation and abuse
  • Animal torture
  • Gang Violence
  • Hate Speech
  • As a content moderator, it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other wellness initiatives, exposure to graphic and disturbing content is unavoidable.

    Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.

    TaskUs reserves the right to reassign content moderators to other TaskUs projects based on staffing needs, employee performance, and other considerations.

    In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community.

    Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them.

    In addition, our programs empower employees to find and use their voices in a healthy and productive way.

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

    TaskUs is an Equal Opportunity Employer

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