Customer Service Representative (German speaking) (Ασπρόπυργος)
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INGROUP is currently seeking on behalf of its client, a manufacturer of aluminum products :

Customer Service Representative (German speaking)

Location : Aspropyrgos HR 407

The role : Customer service representatives will help customers with complaints and manage questions, give customers information about products and services, take orders, and process returns.

Main responsibilities :

  • Listen attentively to questions and concerns and respond promptly with a resolution according to company guideline
  • Document personal information to create, update, or adjust customer accounts
  • Suggest products and services to clients based on their requests and needs
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
  • Ensure customer satisfaction and provide professional customer support.
  • Generate sales leads & offers
  • Inform customer of deals and promotions
  • Requirements :

  • Excellent verbal and written communication skills in German language (applicants who do not speak fluently German will be rejected)
  • Proven customer support experience or experience as a Client Service Representative will be an asset
  • University degree is an asset but not necessary
  • Strong phone contact handling skills and active listening
  • Ability to multitask, prioritize and manage time effectively
  • Proficiency with basic computer applications, such as Microsoft Windows, Word, and Excel
  • Customer orientation and ability to adapt / respond to different types of character
  • Strong phone contact handling skills and active listening
  • Able to travel abroad two or three times during the year to attend a mandatory special training (company’s special training) for two weeks
  • The company provides :

  • Competitive salary package
  • Work in a strong and friendly environment
  • Continuous training
  • Interested candidates who believe they can respond assertively to the position requirements, are kindly requested to send their CV referring the position code HR 407.

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