Position: IT Services Support Staff
The American College of Greece
Athens, Greece
πριν από 3 μέρες

The Information Resources Management of the American College of Greece is seeking a full time IT services support staff to work as an integral part of the routine operations of IT department.

The successful candidate will provide Tier 2 computer hardware and software support to college students, faculty, and staff and assist in the support of ACG’s enterprise systems.

Qualifications / Special Skills Required :

  • First degree in Information Systems / Technology or equivalent with at least two years of relevant working experience.
  • Excellent customer service attitude, patience and strong communication skills.
  • Experience with common computer office software, hardware, PC and / or Macintosh operating environments including hardware / software installations and troubleshooting.
  • Excellent knowledge of desktop operating systems, MS Office 201x and related office applications. Knowledge of server operating environments will be considered a plus.
  • Knowledge of enterprise applications such as Office 365, MS Azure, exchange online, etc.
  • Knowledge of multimedia devices such as TVs, projectors, etc.
  • Intermediate knowledge of computer networks.
  • Friendly, enthusiastic, and reliable.
  • Willingness to learn.
  • Fluency in the English language both written and oral.
  • Responsibilities / Specific Job Duties :

  • Provides Tier 2 computer hardware support and software to students, faculty, and staff. Relays support questions to Tier 3 support when necessary.
  • Assists with hardware, software installations plus maintenance of equipment as needed.
  • Troubleshooting a variety of IT issues including user and enterprise applications.
  • Records required statistical information for reporting purposes.
  • Provides assistance and support for printers, computers, multimedia and other equipment either on site or through email.
  • Knowledge of relational database programming and / or web development will be considered a plus.
  • Performs other related duties as assigned.
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