FRONT OFFICE AGENT
Santikos Collection
40 Ag. Konstantinou 151 24 Marousi Athens, Greece
πριν από 20 μέρες

As a Front Office Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel.

Specifically, you would be responsible for performing the following tasks to the highest standards :

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and / or has a bell person accompany him / her

Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-

of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment.

Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

To apply please email your CV at hr santikoshotels.com with the position on the subject line

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