Technical Support Engineer
Unify Inc
Athens, Attiki, Greece
πριν από 17 μέρες

Description

Atos is a global leader in digital transformation with approximately 100,000 employees in 72 countries and annual revenue of around € 12 billion.

The European number one in Big Data, Cybersecurity, High Performance Computing and Digital Workplace, The Group provides Cloud services, Infrastructure & Data Management, Business & Platform solutions, as well as transactional services through Worldline, the European leader in the payment industry.

With its cutting-edge technologies, digital expertise and industry knowledge, Atos supports the digital transformation of its clients across various business sectors : Defense, Financial Services, Health, Manufacturing, Media, Energy & Utilities, Public sector, Retail, Telecommunications and Transportation.

The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.

Atos SE (Societas Europaea) is listed on the CAC40 Paris stock index.

Uni fy is the Atos brand for communication and collaboration solutions. At the core of the Atos Digital Workplace portfolio, Unify technology enables organizations of all sizes to transform the way they collaborate, creating a more connected and productive workforce which can dramatically improve team performance, individual engagement and business efficiency.

Unify products represent a strong heritage of technology innovation, reliability and flexibility. Their award-winning intuitive user experience can be delivered through almost any device and in any combination of cloud or on-

premise deployment. Augmented by Atos’ secure digital platforms, vertical solutions and transformation services, they set the global standard for a rich and reliable collaboration experience that empowers teams to deliver extraordinary results.

Atos Infrastructure & Data Management (IDM), Communication & Collaboration Services is seeking for Technical Support Engineer (TSE).

The job holder will provide solution design, installation, commissioning, and technical support for highly complex Enterprise solutions of IDM CCS Unified Communications portfolio.

The TSE provides also various proactive and reactive ITIL based services to our Enterprise customers to increase systems availability, resolve critical issues, and ultimately improve the health of our customers’ environments.

To ensure the skills to troubleshoot and maintain our customers’ IT services, TSE team consists of highly trained engineers.

When things do go wrong, we provide rapid 24 / 7 support to resolve Major Incidents worldwide.

The best candidate will be a highly motivated individual who is excited about the opportunities that this position provides.

Requirements

Education, Experience & Profile

  • Bachelor’s degree in Computer Science, Electrical Engineering, or Telecommunications
  • At least 3 years of experience in product support (e.x : level 2, Level 3) within a Telecom support organization
  • Customer facing profile with excellent Communication and Negotiation Skills
  • Very good analytical skills (Ability to analyze SW / HW issues, develop solutions and apply hot fixes);
  • Fluency in Engish
  • Problem Solving and Can do’ attitude
  • Strong sense of responsibility
  • Ability to perform in a multi-tasking environment
  • Cultural awareness and intercultural experiences
  • Positive attitude, interpersonal skills, team building spirit
  • Ability to travel on short notice
  • Fulfilled military service (Men candidates)
  • Required Skills

  • Good knowledge of SIP, MGCP, CSTA, SOAP, SNMP, H323, Q.931 protocols and standards
  • Strong understanding of the Unified communications industry.
  • Administrative knowledge of Linux / Unix Servers or Linux Certification (e.x : CLP)
  • Proven experience in networking and network infrastructure or CCNA certification
  • Experience in network troubleshooting tools (e.x : Ethereal, tcpdump, etc)
  • Knowledge of scripting languages (shell, perl) and databases
  • Very good Knowledge of VMWare enterprise products.
  • Additional skills to be considered as plus

    Candidates who fulfill the above prerequisites and also possess the following skills will be preferred :

  • Master’s degree in Telecommunications or similar field
  • Proficient in German language
  • Cisco : CCDA
  • Microsoft : MCSA
  • ITIL certification
  • Benefits

  • Competitive remuneration package
  • Life & Health Insurance
  • Work in a challenging multinational environment
  • Continuous training opportunities
  • By joining our team you will seize the opportunity to work in a challenging multinational environment with continuous career opportunities within Unify & the Atos Group.

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