Is your next career expectation to lead a businesssupport team?
If yes, was your answer and you are interested in a role withinternational exposure, this opening might be of your interest!
We are looking for a Business Support Supervisor,who will superviseour Business Support team. Ideal candidate will mainly be involved throughoutthe operation of running projects and ensure that the team’s milestones / goalsare met, in order to provide exceptional value added services and clientsatisfaction.
Manage, coach, train and develop the team aiming to maintain highmorale and job satisfaction, is also a priority of the Position holder.
Work closely with the Delivery / Project Managers for the projectimplementation
Contribute on new project offer proposals
Coordinate the business support team and other external partners regardingdeliverables
Setup business support service for new clients, define the support modelbased on ITIL best practices and run theservice
Manage risks associated with the business support service
Ensure smooth communication with the clients - build trust-basedrelationships
Provide technical guidance and coaching to the team
Organize work allocation / project priorities and delegate tasks to the team
Assist the team in problem resolution and handle efficiently and on timecomplex problems
Monitor the team’s productivity through agreed KPIs and provideconstructive feedback and coaching
Actively participate in the recruitment process
Prepare annual Team Development Plan (training / certification needs)
University / College degree in Computer Science, Information technology or other relevant discipline
MSc in Information Technology or relevant discipline will be considered an asset
5+ years of experience as Senior Business support consultant / Engineer or 3+ as Project manager
Previous experience in handling ticketing systems / service desk will be considered an asset
Excellent knowledge of English language (written and verbal)
Professional certifications (e.g. PRINCE 2, ITIL etc.) will be a plus
Availability / flexibility to travel abroad (up to 15% of the time)
Fulfilled military obligations (for male candidates)
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