Business Support Supervisor
UniSystems S.A.
πριν από 2 μέρες


Is your next career expectation to lead a businesssupport team?

If yes, was your answer and you are interested in a role withinternational exposure, this opening might be of your interest!

We are looking for a Business Support Supervisor,who will superviseour Business Support team. Ideal candidate will mainly be involved throughoutthe operation of running projects and ensure that the team’s milestones / goalsare met, in order to provide exceptional value added services and clientsatisfaction.

Manage, coach, train and develop the team aiming to maintain highmorale and job satisfaction, is also a priority of the Position holder.


  • Work closely with the Delivery / Project Managers for the projectimplementation
  • Contribute on new project offer proposals
  • Coordinate the business support team and other external partners regardingdeliverables
  • Setup business support service for new clients, define the support modelbased on ITIL best practices and run theservice
  • Manage risks associated with the business support service
  • Ensure smooth communication with the clients - build trust-basedrelationships
  • Provide technical guidance and coaching to the team
  • Organize work allocation / project priorities and delegate tasks to the team
  • Assist the team in problem resolution and handle efficiently and on timecomplex problems
  • Monitor the team’s productivity through agreed KPIs and provideconstructive feedback and coaching
  • Actively participate in the recruitment process
  • Prepare annual Team Development Plan (training / certification needs)
  • Qualifications

  • University / College degree in Computer Science, Information technology or other relevant discipline
  • MSc in Information Technology or relevant discipline will be considered an asset
  • 5+ years of experience as Senior Business support consultant / Engineer or 3+ as Project manager
  • Previous experience in handling ticketing systems / service desk will be considered an asset
  • Excellent knowledge of English language (written and verbal)
  • Professional certifications (e.g. PRINCE 2, ITIL etc.) will be a plus
  • Availability / flexibility to travel abroad (up to 15% of the time)
  • Fulfilled military obligations (for male candidates)
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