As a team leader, you will be responsible for supervising, managing and motivating inbound customer service advisors (chatting), on a daily basis.
Create an inspiring team environment with an open communication culture.
Set clear team goals.
Delegate tasks and set deadlines.
Oversee day-to-day operation.
Motivate team members.
Discover training needs and provide coaching.
Listen to team members’ feedback and resolve any issues or conflicts.
Recognize high performance and reward accomplishments.
Respond to general queries from customers, clients and team members.
Develop action plans to optimize performance and drive continuous improvement.
Degree in Management or training in team leading is a plus.
Experience in a call center environment preferred.
Experience in a leadership role within a chat team required.
Banking or financial industry experience.
Excellent PC skills, especially MS Excel.
Fluent in German language especially written and good command of English.
Organizational and time-management skills.
Customer orientation and ability to adapt / respond to different types of characters.
Ability to work 24 / 7 (which will include evening, night shifts and weekend support).
The Company offers :
Competitive remuneration package.
Opportunities for international Career through our International Mobility program.
A challenging working environment.