AI (nice to have)
Contact with a client (junior)
Analytical Thinking (regular)
We are Talkie.ai , an AI-based solution that allows non-tech savvy users to design and add virtual voice assistants (voicebots) to customer service strategy.
We are looking for an independent person for the position of Voicebot Designer who will help us develop and improve voice assistants for our international clients.
What does Voicebot Designer / Analyst do?
The role has 3 main responsibilities :
1.Contacting the client and determining the scope of the project.
2.Building voicebots :
Analytical work with clients and users,
Discovering and defining requirements,
Prioritization of functionality,
Taking care of new projects,
Configuring bots with our proprietary tool.
3. Improving and training assistants and the AI model using our internal tools.
Voicebot Designer / Analyst at Talkie.ai is someone who :
Already had their first professional experience.
Values and enjoys independence; we are a self-organizing team with a flat structure,
Is fluent in English,
Likes working with words and voice,
Efficiently uses essential tools such as the Office suite or Google Docs,
Likes to experiment and test new ideas,
Can be empathetic and put themselves in the role of a user,
Has accuracy, curiosity, inquisitiveness, and the natural ability to ask questions,
Is interested in conversation design and AI,
Has a constant hunger for knowledge, learning, and self-improvement,
Has experience and interest in some of these areas : new technologies, contact center and customer service processes, project management, data analysis, business analysis, working with voice and conversation design.
Experience in working with a US client would be a plus,
Experience in working with chatbots and voice assistants would be a plus.
What we offer :
Fully remote and full-time position
Contract flexibility, B2B, or contract of employment
Allocation of 10% of work time towards professional development each month
Work in a team that loves their job
Excellent development opportunities including brown-bag meetings, training, workshops, and training budget (1000 euros a year)
Mentoring for the first months and support in getting to know all these fascinating areas of AI and conversation design