Customer Service Specialist
Barilla G. e R. Fratelli S.p.A.
Greece, Athens
πριν από 2 μέρες

Barilla is an Italian family-owned food company. Established in 1877, it’s now an international Group present in more than 100 countries.

A world leader in the markets of pasta and ready to use sauces in continental Europe, bakery products in Italy and crispbread in Scandinavia, the Barilla Group is recognized worldwide as a symbol of Italian know how.

Good for You, Good for the Planet is Barilla’s purpose and only way each person in the Group works and of which is ambassador.

It means caring for the wellbeing of people and the planet in everything Barilla does, from the field to consumption; it also means promoting open and transparent working relationships in the communities Barilla is part of.

Introduction Organizational Details :

Barilla Hellas SA wants to recruit a Customer Service Specialist based in Athens . The individual will report to Eastern Europe Customer Service & Logistics Manager.

Brief Description :

The individual is responsible to Coordinate Customer Service function in line with the directions from his / her superior.

Key Accountabilities :

  • To support the effective operation of the Contact Center for customers’ needs regarding order management, delivery status, procedures’ implementation, invoicing, returns and administration issues
  • Organize the daily order routing
  • Maintain customer Master Data and Price lists into the system
  • Manage consumer communication and evaluate all consumer complaints
  • Manage the orders’ process to increase the efficiency of the transportation Planning
  • Aim for effective customer management and high customer satisfaction
  • Work closely with other departments such as Marketing, Trade marketing, Warehouse in order to achieve optimization of all Planning & CS procedures
  • Qualifications :

  • Bachelor Degree in Business, Finance or relevant Studies. Master’s degree will be highly appreciated
  • Minimum 1 year of related working experience in FMCG sector
  • Excellent knowledge of MS Office (Excel-advanced)
  • Very good knowledge of SAP environment will be considered as an asset
  • Strong analytical & numerical skills
  • Ability to work under pressure
  • Fluency in Greek and English
  • Important Information :

  • The position is temporary for 1 year with potential of extension
  • The expected starting date is July 2020
  • Barilla is an equal opportunity employer. It is the policy of Barilla to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, gender, national origin, age, disability, genetic information, veteran status or any other classification protected by federal, state and local laws and ordinances, nationally and internationally.

    Other classifications include, but are not limited to, family status, health status, multicultural differences, political ideas and sexual orientation.

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