TNT provides Business and Consumers Worldwide with an extensive range of services for their express delivery needs. TNT serves more than 200 countries and employees over 54.000 people.
We are seeking to recruit :
Freight Inside Sales Representative (code : FIS 11 / 2019)
Job Purpose :
Maximises freight revenue whilst ensuring optimal customer satisfaction by matching the right services to the customer’s needs and then ensuring the effective movement of general freight through the FedEx system.
Includes proactive generation of freight volumes and appropriate use of pricing discounts and recommendations on upgrade of services.
Key Activities / Accountabilities :
Provides the customer with advice and information relating to all types of FedEx and TNT services, requirements, paperwork and packaging and any other relevant information that facilitate the correct movement of the freight.
Calculates accurate and realistic pricing for freight movement based upon structured tariff pricing systems.
Maximises incremental revenue whilst ensuring customer satisfaction by establishing the customer’s actual needs and matches them to the most appropriate service.
Re-acts to requests for spot rates from any Customer or Prospect. Offers appropriate rate from discount matrix basing judgement on quantity, volume and market conditions, escalating recommendations for additional discounts when appropriate.
Makes accurate and timely freight bookings by asking right questions to determine the correct routing.
Co-ordinates actions with third parties or other departments within FedEx to ensure that freight is collected and moved in accordance with plans.
Takes ownership of routine problem situations and co-ordinates the corrective actions needed with other relevant departments.
The successful candidate must have the following qualifications :
Professional experience in sales or customer driven environments
Very good command of written and spoken English (and local language)
Good analytical skills and problem solving
Good experience of developing solutions based on multiple sources of data
Eager to enhance sales productivity with customer oriented approach
The company offers competitive remuneration package, private insurance and opportunities for advancement in a rapidly growing multinational environment.