We are now looking for a Norwegian speaking Travel Agents for our client in Athens, Greece!
Nordic Jobs Worldwide
Athens, Greece
πριν από 6 μέρες
source : JobsFactor

Are you looking for a new challenge and work abroad?

Our client is one of the leading global flight-centric Online Travel Agencies (OTAs) with €4bn+in annual gross sales. They also operate flygresor.

se, the #1 metasearcher in Sweden and Tripstack, the independent B2B arm of the group offering a variety of complex technology solutions.

Their diverse, dynamically growing team of 1000+ talented professionals is always on the lookout for more members to join the ranks and explore unlimited business opportunities together with them! Their 110 websites in 70+ countries across the globe include (but are not limited to) gotogate.

com, pamediakopes.gr, mytrip.com, flightnetwork, supersavertravel.se, trip.ru & flygresor.se.

Their headquarters is located in Uppsala (Sweden), with additional offices in Stockholm, Gothenburg, Athens, Toronto and India (Pune and Mumbai).

The role

As a Travel agent, you will assist the clients in completing their travel itineraries over the phone, emails and social media requests while handling the reservation systems.

Another vital aspect of the Travel Agent position is to promote and sell the flight addon products as a natural extension of conversation with the customer.

Their intention is to provide a more complete service to the customers by travelling with peace of mind and security.

In order to ensure a flawless and positive customer experience, all agents needs to have a friendly attitude and enjoy helping others!

Position reports to a Frontline Customer Service Manager.

Responsibilities

  • Receive & process incoming calls, emails & social media requests
  • Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner
  • Manage flight cancellations, rebookings and force majeure situations
  • Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Travel Operations department as a whole
  • Report technical issues, customers’ complaints and other problems
  • Enjoy and encourage working with sales
  • Requirements

  • Native level of Norwegian (oral and written)
  • Excellent command of the English language
  • A Bachelor’s degree (preferably in Tourism / Business Administration or any quantitative subject)
  • Experience in the customer service sector
  • Experience in working with KPIs
  • GDS knowledge will be considered as an asset (Amadeus or Sabre)
  • Computer literacy
  • Excellent communication skills and a can-do attitude
  • Quality focus and multitasking in a fast-paced environment
  • Ability to manage change and work under pressure
  • Playing to win
  • Accountability & cooperation
  • Urgency to be excellent
  • Benefits

  • The chance to work in a highly paced environment and grow professionally
  • A relaxed & fun work environment where you can enjoy daily breakfast, can play ping pong or join yoga lessons
  • Competitive monthly salary + 2 extra salaries per year
  • Complimentary private health insurance
  • Relocation support (flight ticket to Greece, 2-week hotel accommodation, assistance finding an apartment, assistance with the Greek authorities paperwork) in case you reside outside of Greece
  • Modern, bright open office plan stretching over 4000
  • Is this the perfect opportunity for you? Then we would love to hear from you!

    Send your CV today or contact us for any questions!

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