Outbound Call Centers Training Advisor
WIND
Athens, Attica, Greece
πριν από 5 μέρες

Description

In WIND, we believe in a world of connection, interaction and sharing!

Our passion is that people enrich their lives with all that communications technology makes possible.

We want our Customers to focus only on expressing themselves, while we take care of the technology that enables them.

So, if you want to take part in changing how people experience their lives, WIND is the right place to be.

Start today, as an Outbound Call Centers Training Advisor and drive our growth and our customers’ experience by designing and delivering educational programs for our Outbound Customer Care Representatives.

Main Tasks :

  • Deliver and facilitate front line Outbound Call Centers employees’ training
  • Assist in the design and in the implementation of the outbound training programs for the Outbound call center agents
  • Create training aids such as training handbooks, job aids, presentations, questionnaires
  • Administer training surveys and conduct evaluations on all training programs and projects, as well as monitor and report the effectiveness of each training group of employees
  • Identify employee outbound call center performance gaps and conduct assessments to uncover development needs
  • Evaluate on-going outbound call center training programs to determine if skills and job knowledge have been achieved and successfully implemented / maintained within outbound teams
  • Act as a Business Partner between Commercial Training and CRM Outbound segments
  • Requirements

  • BSc degree in Business Administration, Human Resources or other related discipline
  • 4 or more years work experience in a similar role with at least 2 of them in Technical Customer Support
  • Fluent in English (written and spoken)
  • Excellent working knowledge of MS Office, including : Word, Excel, PowerPoint and Outlook
  • Good organization and time management skills
  • Analytical skills
  • Conscientious, self-motivated
  • You are perfect if you also have :

  • Relevant experience in Telecommunications or Retail industry will be considered an asset
  • Excellent skills in presenting, communicating, inspiring
  • Join Our Team and :

  • Be part of a fast-growing company, and one of the biggest in Greece
  • Work with passionate professionals, who excel in their fields
  • Learn in a challenging and friendly working environment
  • Create your career path in dynamic organization
  • Enjoy competitive salary, private health insurance & special offers
  • Get flexy , work from home 1 day / week
  • Share your hobbies , take part in more than 10 ευWIND activities (athletic & cultural)
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