Junior IT support Technician
Etraveli AB
Athens, Attica, Greece
πριν από 3 ώρες

Who we are

At the same time, we open endless possibilities for our employees. Our diverse team of more than 1400 passionate professionals is what makes us the best in what we do.

The Group headquarters are located in Sweden while different parts of the Group’s operation are led from the countries where we have offices (Greece, Canada, India), with the Athens office being one of the largest, hosting around 400 employees working from the center of Athens for the rest of the world.

We know that the travel business is not just a business, it is an opening to the whole world. And technology is not just a job, it is an opening to the future.

We are looking for people that are as open as traveling and technology combined & we are here to guide, challenge and give you an exciting part in our mission to make our world, wide open.

Join us and start today as a Junior IT support Technician

Responsibilities

  • Set up laptops and mobile devices
  • Install and configure software and computer systems
  • Troubleshoot and resolve issues with software or hardware
  • Establish accounts for new users and assist with password or login problems
  • Provide to end users first level support and training, at group level
  • Monitor requests on our ticketing system (Jira) and resolve in a timely manner
  • Maintain procedures and reports that provide technical support to the entire organization
  • Maintain all office IT equipment (computers, printers, scanners and mobile devices both Android and Mac)
  • Keep meeting room equipment (PC, TV, camera, microphone & other equipment) functional at all times
  • Manage IT asset equipment
  • Requirements

  • Bachelor Degree in Computer Science or Similar
  • Approximately 1 year of experience in a technical support role or help desk role
  • Working knowledge of IT operating systems (Windows 7 & 10, Ubuntu & Debian, MacOS)
  • Familiarity with Active Directory, DNS, DHCP
  • Familiarity with G Suite administration
  • MS Office knowledge
  • Basic networking skills
  • Excellent time management skills
  • Strong problem-solving skills
  • Customer-oriented and patient
  • Punctual, committed, and willing to learn
  • Very good command of English language
  • Awesome but not necessary

  • Basic scripting knowledge (Windows & Linux)
  • Working knowledge in a deployment tool (like OCS Inventory / Microsoft SCCM / ConnectWise automate etc)
  • Basic knowledge in a endpoint security solution (Like SentinelOne, Sophos, Avast etc )
  • What we offer

    We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves.

    With us you can enjoy :

  • Health Benefits - Through partners, we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.
  • Office in the City We sit on bright, large floors (over 4000 !) in central Athens. Just a short walk from the Ambelokipi Metro station.
  • Growth We believe in personal development and continuous education. We allocate a generous budget each year to spend at conferences, seminars, online courses or other means to learn new things.
  • In addition to this, we continuously organize internal training and workshops, so that we can learn from each other.

  • Hackathon and Dev week We believe in fostering creativity and testing new things. Therefore, we have recurring Hackathon and Dev weeks, where the teams decide what they want to work on.
  • Team activities - We also like to schedule company / department / team activities and events outside the office space!
  • Fun & Work - We have a relaxed work environment where you can enjoy free beverages & fruits, playing ping pong or video games.
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