TOR HOTEL GROUP , with a significant history in hospitality for more than 90 years
is seeking to recruit talented and passionate professionals for 2020 season.
Eagles Palace & Eagles Villas , a unique 5* Luxury Resort in Greece is seeking for a
Front Office Agent
Location : Ouranoupolis, Chalkidiki
Position Summary :
The Front Office Agent will have to provide excellent customer focused service, create a pleasant and memorable stay to all guests according to company’s standards with a view to maximizing their satisfaction.
Key Responsibilities :
Ensure a polite and warm welcome to all guests, manage all department’s related operations (check in / out, payments, keep front desk tidy, answer and redirect all incoming calls and e mails, receive letters or packages and distribute them)
Build full knowledge of Resort and hotel facilities, services and local area
Upsell additional Resort facilities and services
Monitor front office expenses, order material supplies and all necessary hotel documents
Maintain at all times a high standard of personal appearance and hygiene
Ensure excellent response to all guest requests / complaints; maintain confidentiality of guests information and follow proper protocol
Minimum 2-3 years of experience in a similar position ideally within a 5* Luxury Hotel
Excellent knowledge of English language; a second language (German, Russian or French) will be considered as a plus
Computer literacy and experience in Opera / Fidelio programs
Strong interpersonal and organizational abilities, problem solving person
Degree / Diploma in Hotel Management
Pleasant personality with enviable customer service skills, a team player passionate about the job and focused on providing high quality results
Competitive salary remuneration
Career development in a fast paced growing work environment
Daily meals and accommodation
Please send an updated CV with recent photo to the following link.
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TOR HOTEL GROUP offers an excellent & professional working
environment, equal opportunities and further career development.