Customer Care Supervisor
efood
Athens, Attica, Greece
πριν από 1 μέρα

Description

Are you passionate about motivating a team, analyzing systemic issues and implementing solutions to challenging problems?

If your answer is yes, then check out the following career opportunity!We are looking for a passionate Customer Care Supervisor to join our Customer Care team, currently consisting of 100+ people.

As our supervisor you will work closely with the Head of Customer Care and Workforce Supervisor, to ensure that all policies and standards are met.

You will support the organization's strategic goals and safeguard customer service experience by maximizing operational effectiveness.

You will exchange feedback with other departments and monitor performance KPIs with the purpose of identifying customer / partner impacting issues and implementing dynamic solutions.

Responsibilities

  • Monitor performance KPIs, identify and eliminate barriers to accuracy, productivity and quality Support and coach Team Leaders on a daily basis Crisis management, determine priorities in handling potential high pressure workload Identify opportunities and areas for improvement in delivering the best customer / partner experience Cooperate with the Head of Customer Care to Identify team / customer / partner issues, to implement solutions that force process effectiveness Follow up and take actions for improvement of escalated issues across internal departments Lead by example Requirements 3+ years work experience in a similar position (contact center, customer care) in a relevant industry Proficient knowledge of customer care experience Proven experience in team management Outstanding communication skills, both written and verbal Strong people skills Strong ability to focus both on customer's and team's needs Detail oriented with outstanding organizational skills Available to work shifts if required (occasionally) We offer Competitive remuneration scheme Private Medical & Life Insurance Meal coupons Career development opportunities You will be a part of a fast-growing multinational company, member of the Delivery Hero holding, with the opportunity to acquire new skills and grow professionally.
  • Υou will have the opportunity to function in an established, yet creative and fun working environment with genuine and ambitious people whose ultimate goal is to maintain efood as the ideal workplace.

    In 2021, we were honoured with a 3rd place award from the Great Place to Work® Institute Daily routine will be a thing of the past, as no day will be the same day as the one before.

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