Benefit from a unique opportunity to become customer representative for one of the Big Four tech companies! A perfect work environment of latest technology, located only 5 minutes from the sea, is waiting for you in Greece! Job description : *Support Italian customers via incoming calls*Provide software troubleshooting for mobile devices (mobile phones, tablets & more)*Assist customers to manage / secure their account & passwords*Set-up repairs for hardware-related issues*Escalate unresolved cases by contacting 2nd level support advisors*Maintain high customer satisfactionAdvisors have many opportunities to advance their career & level up within the department.
Resolution of technical issues, customers' satisfaction & great team spirit are all taken into account. Also, good performance is rewarded on monthly base with bonuses.
Roundtables, meetings & self-guided training help advisors be up-to-date with products & new releases. Last but not least, supervisors are always next to advisors for help!Skills & Experience required : *Fluency in Italian*Familiarity with iOS and / or MacOS, or comparable technology, is preferred*Advanced English knowledge*Great communication skills*Prior customer support experience*Strong troubleshooting skillsWe offer : *Competitive salary*2 extra full salaries per year*Monthly performance-based bonus*Complete relocation package (flight tickets & accommodation assistance)