Customer Support Specialist
Welcome
Athens, Attica, Greece
πριν από 7 μέρες

Description

At Welcome we redefine the way people travel by offering them a personalized and complete experience. From the moment our customers step into a new destination we provide them with the most informative and friendly transfer service, equip them with all the necessary products they will need during their trip (sim card, tickets etc), connect them with hand-

picked tour providers who match their trip profile for things to do during their stay, and we stand by them for any pieces of information they might need.

Our ambition is to create a global travel product, altering once and for all the travel experience. If you are excited about Welcome's Vision and are a dynamic professional who wants to join our team and help us expand in a global scale, we are looking forward to hearing from you!

About the role

In your capacity as a Customer Service Specialist, you will help us offer the best possible experience to our customers, and help us create the most efficient processes so we can cater to thousands of travellers with a small and versatile team.

Acting as the voice of Welcome, you need to be an exceptional and able communicator, passionate about impeccable customer service and go the extra mile to achieve customer satisfaction.

Your responsibilities will be to :

  • Provide friendly, knowledgeable and timely support to our customers over the phone, email, and chat.
  • Build a strong response pool for our customers, suppliers, and partners either for internal use or for our FAQ.
  • Communicate to the team feature requests and bugs reported by customers, as well as make recommendations for service improvements.
  • Requirements

    What we are looking for :

  • 2+ years experience in customer service.
  • Experience in travel or transportation companies is desirable
  • Experience with web -based customer support applications
  • Dependable and punctual, with strong time management and prioritisation skills.
  • Strong writing skills and a keen eye for detail.Native or fluent
  • English speaker. Additional languages spoken will be a plus.
  • Advanced problem-solving and negotiation skills.
  • Friendly and upbeat personality.
  • What we offer

  • Competitive salary
  • 5 workdays a week / 2 days off (rotating shifts)
  • An amazing workspace, filled with energetic people
  • The tools you need to successfully perform your daily tasks
  • Snacks, refreshments & fruits
  • Monthly company drinks & activities
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