Technical/Production Support Engineer
Athens, Greece
πριν από 4 μέρες
source : Just Join IT

Python (regular)

Would you like to plan and build the Internet's leading platform?

Would like to be part of delivering Akamai's traffic and products to the world?

Join The Network Systems group

Our Edge Platform team takes ownership for planning, building, maintaining and operating our global platform. We design, develop and deploy critical technologies including the hardware, software and network infrastructure that provide the technical underpinnings for all of Akamais products.

Our team ensures consistent availability and performance for our customers.

Partner with the best

The Networks division is responsible for deploying and maintaining Akamai's global network, that carries over 20% of the world's web traffic.

The Network Systems department supports the various sub-teams within Networks, allowing them to do their jobs more efficiently.

You will work in a shift-based environment to help maintain and support the tools & infrastructure.

As a Technical / Production Support Engineer, you will be responsible for-

  • Monitoring incoming support requests via email, chat, tickets
  • Fixing / Escalating issues depending on problem severity
  • Monitoring system health and ensure everything is up and running
  • Managing our ticketing queue and handling tickets to closure
  • Creating / Improving support-related documentation
  • Doing some development work to fix bugs, make quick enhancements & handle technical debt
  • Do What You Love

    To be successful in this role you will-

  • Be familiar with diagnosing and analyzing large, complex systems, as well as writing and maintaining technical documentation
  • Have experience writing and maintaining code in at least one of the following- Python, Perl or PHP
  • Be autonomic at work in a Linux / UNIX environment and system administration
  • Have some background in relational database systems administration and complex SQL statements
  • Have some experience building web-based applications (HTML, CSS, Java Script)
  • Work in a way that works for you

    We recognize that the way in which people want to work and deliver at their best can vary for each person.

    This is a flexible role and may be performed at your home and / or the local Akamai office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.

    Working with us

    At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.

    Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

    Working for you

    At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future.

    We provide benefits surrounding all aspects of your life-

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
  • Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

    About Us

    Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

    Join us

    Are you seeking an opportunity to learn and make a real impact in a global technology company? Come join us and learn with a team of people who will challenge and inspire you! By the end of your assignment, you will gain a network of encouraging colleagues ready to support you in your studies and beyond.

    Akamai is committed to complying with COVID-19 requirements in the countries where it operates. For roles subject to vaccination mandates, we require proof of vaccination or an approved exemption, if permitted, as a condition of employment.

    We will provide additional details regarding our vaccine record submission and exemption request protocols during the hiring and onboarding process.

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