Adecco HR is the global leader in HR services, certified in Greece with ISO 9001 : 2015 in the field of search and selection services and temporary placement.
Adecco is currently seeking, on behalf of its client, a global leader in the certification industry , for ten (10) dynamic professionals to cover the following position :
English Speaking Online Exams Invigilators
Complete necessary training before onboarding candidates
Keep up to date with customer service department Best Practices, procedures and guidance to deal with customer enquiries and improve customers’ satisfaction
Ensure that candidate validation is performed according to company’s exam requirements and that Customer enquiries are dealt with in accordance with the performance and service standards prescribed by company
Actively monitor the candidate at all times
Ensure that when non compliances occur, the exam is locked and the issue is escalated to the supervisor
Determine and resolve candidates’ technical issues prior or during the exam, through customized platforms, chat, phone or e-mails
Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results
University Degree will be an asset
Previous experience in similar role will be an advantage
Excellent command of the English language (native or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
Passionate with customer service
Excellent interpersonal, verbal, and written communication skills
Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
Ability to work in rotating shifts
Advanced computer literacy is required. ECDL Advance level certification would be considered a plus.
The Company Offers
Competitive remuneration package
Ticket restaurant & bonus
Friendly and challenging multinational working environment
Opportunities for further development
After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.
All applications are considered as strictly confidential.