Operations Support Analyst
ITT Inc.
Athens, GR
πριν από 2 μέρες

Essential Responsibilities

ESSENTIAL DUTIES AND RESPOSIBILITIES including the following. Other duties may be assigned :

  • Keep users highly operational by providing onsite and remote support to Industrial Process users, and ITT team users as required, including performing extensive maintenance and troubleshooting on IT systems and equipment
  • Provide Data Recovery services for user hard drive issues including repairing damaged drives and / or retrieving data
  • Support, maintain, and troubleshoot issues with multiple versions of Windows Servers in Global Industrial Process site locations as required
  • Proactively communicate with the user community regarding local maintenance, technology issues, and other relevant topics
  • Configuration, installation, and maintenance of software including MS Office, Microsoft Access programming, Visual Studio or Visual Basic, IBM AS400 Clients, Windows Server, Exchange and Outlook, and Adobe
  • Work collaboratively with end users, other team members, the Technical Assistance Center, Corporate Enterprise Infrastructure team, Vendors, and other business functions to support the architecture and operational standards and practices
  • Troubleshoot SCCM issues
  • Provide project support for software compliance projects including reimaging non-compliant computer systems, Bit-Locker Non-Compliance, Bit9 reinstalls for failed pushes, Operating System upgrades, i Series upgrade
  • Create server shares and create groups to control the share access
  • Troubleshoot network server issues, and escalate as required
  • Manage user Active Directory Groups and access
  • Provide support for basic office software applications. Read and interpret technical literature pertinent to computer software and hardware operations and maintenance
  • Effectively utilize company standard incident remediation system to assign, prioritize, track, and remediate incidents, tasks, and end user requests
  • Support telecom infrastructure including phones and related setup
  • Support Network connectivity hardware including cables, ports, and other network equipment

  • Assist facility manager with facilities needs for front-end office such as electrical, office improvements, and general maintenance
  • Position Requirements

    Education :

  • BA, BS, Technical degree or equivalent
  • A+ Certification, MCP, and / or MCSE preferred
  • Experience :

  • Minimum 5 years in IT
  • 5+ years of experience as a Windows Server administrator is desirable
  • Familiarity with Cisco switches and routers
  • Certification for SCCM Administration is desirable
  • Experience with Windows DNS / DHCP / WINS across Windows Server is desirable
  • Knowledgeable in complete build / rebuild of PCs, and imaging PCs with SCCM
  • Experience with an Active Directory environment with Windows Server
  • Exposure to securing, hardening, auditing and remediation within a Windows and Active Directory environment
  • A solid understanding of Windows server architecture and networking environment
  • Highly tuned problem solving and analytical skills a must
  • Phone system basic administration
  • Self-starter, good verbal and written communication skills
  • Excellent time management skills
  • Knowledge of server backup software and processes
  • Familiarity with Dell / HP equipment and service a plus
  • Experience working in a large company with corporate standards and an understanding as to why the standards must be followed
  • Αναφορά αυτής της εργασίας

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