Guest Services Manager
Radisson Blu Beach Resort Crete
Milatos, Crete Region, Greece
πριν από 3 μέρες
source : Hosco

We are currently looking for a Guest Relations Manager to join our Operations Department. The Guest Relations Manager will be responsible for the managing and training the Guest Relations & Concierge team, and will help us to consistently deliver memorable moments and five-

star service to our guests and each other. The Guest Relations Manager is responsible for daily briefings with the GR team, and for the weekly working schedule -

days off and team handling. He / She reports to the Operations Manager and has daily contact with the Front Office Manager, Quality Manager and Operations Manager.

  • To ensure smooth and efficient daily operation of the Reception Operation ensuring that all hotel guests and visitors receive an optimum level of service and care at all times.
  • To have deep knowledge of all the room types, suites and villas.
  • To have deep knowledge of all the common areas, functions, restaurants and bars.
  • To carry out, supervise and record cross training of staff members
  • To ensure a full and complete shift hand over.
  • To ensure an efficient Welcome or Welcome back of all guests and to personally greet and escort all VIP Guests to their rooms.
  • Ensure that the highest quality service is delivered by all Guest Relations members and Concierge Agents.
  • To prepare weekly shifts for the Guest Relations and Concierge Agents.
  • To conduct daily standard and quality checks.
  • To continually check all public areas for upkeep and cleanliness.
  • To report any maintenance faults and incidents.
  • To evaluate and actions exceptional guest requirements.
  • To assist in the daily operation ensuring to always be a leading example showing excellent customer service skills.Fluent Greek and English are required.
  • Any additional languages will be an asset. see job description

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