Job Overview :
Use your German language skills and provide excellent customer experience!
European Language Jobs Greece is collaborating with the leading Mobile Bank, helping you manage your bank account on-the-go, track your expenses and set aside money in real-time.
We are seeking a German speaking Anti Financial Crime Unit Member to support German speaking customers.
In the Customer Service team you will be the frontline of the bank to the German speaking market, providing excellent customer experience.
You are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data and safeguarding our customers are also key facets of this role!
Take a step forward and join us in Greece! Be part of a team of more than 10.000 employees from 109+ nationalities!
What you will do :
Support customers via phone, chat & e-mail
Prevent fraud, protect data and safeguard customers
Be an ambassador of our client
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction
Provide and maintain strong, professional relationships with all partners and show empathy at all times
Work towards reaching targets as set out by client statement of work as well as internal targets
What you will bring :
Fluency in German
Very good written and oral communication skills in English
Exceptional communication & soft skills, as well as problem-solving skills
Computer knowledge / tech savviness, experience with CRM tools preferred
Ability to work under stressful and testing situations with customers
Experience in customer service or customer facing roles preferred
Can do attitude, willingness to learn and reliability are essential to your success in this role!
Must hold EU citizenship / EU Passport or valid work permit for Greece
Willingness to relocate to historic Athens, Greece, or be a local candidate
What we offer :
Complete support to help you ease your relocation to Greece ( we cover your flight tickets expenses, hotel accommodation, finding an apartment all at no cost to you )
Competitive monthly salary + 2 extra salaries per year
Private Health Insurance
Numerous benefits and discounts
A great bring-your-friend referral program
Full training by certified instructors