Pro4ia Inc. a US based entity, providing solutions and expertise as a trusted technology partner, welcomes creative and motivated individuals to join our team in Athens.
Our collaborative workplace in Ambelokipi offers exciting and diverse opportunities to learn, grow and make a real contribution to the company’s success.
We are looking for several Network Engineers - Level 1 and Level 2 for shift 2 (3 PM to 12 AM local) , that demonstrate strong customer service and troubleshooting skills to resolve all technical issues for our clients.
The Network Engineer acts as the primary interface to clients to provide level 1 or 2 technical support in time to meet Pro4ia's client SLA obligations.
Pro4ia offers the following :
A 5 Working Day Schedule (US holidays apply)
Friendly environment comprising of young, enthusiastic, and multi-national staff
High tech environment with many learning opportunities
The ideal candidate should have EXCELLENT British or American English accent and will be responsible for the following work.
Responsible for solving computer network issues from clients and completing requests received from the Technical Services Coordinator.
Perform analysis of environments and provide level 1 and level 2 technical support through the help desk ticketing system.
Use network technology expertise to install network equipment and perform repairs for network related issues.
Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Participate effectively in multiple support efforts and provide technical expertise.
Set up network equipment for employee use, performing or ensuring proper installation.
Work closely with clients and the Project Management Team.
Make recommendations based on knowledge of network equipment and systems, in order to improve user experience.
Create and maintain client-related documentation.
Actively participate as a strategic member of the technology team, including participating in team meeting and providing technical support for managed service clients.
Support Sales Engineering in reviewing recommended solutions for clients.
Participate in Pro4ia internal projects as required.
ADDITIONAL RESPONSIBILITIES :
Provide input to strategic Information Technology planning and implementation.
Provide daily communication to clients on outstanding ticket status.
We are hiring for the second shift (Athens Local Time)
Shift 2 - 3 : 00pm 12 : 00am (with one-hour break)
Our holiday schedule is not what you are used to. Some of our holidays in the US do not line up with the ones in Greece and vice versa.
You will be following the US holiday schedule.
Team work it is imperative that you have a good understanding of teamwork and team spirit. We all work together.
How to Apply :
If you agree with the above terms, please email your CV in English, and we will reach out to potential candidates for telephone interviews.
Please note that the salaries mentioned refer to gross salaries