Network Engineer (Multiple Positions)
Pro4ia Inc
Αθήνα, GR
πριν από 4 μέρες
source : Kariera.gr

Περιγραφή Θέσης

Pro4ia Inc. a US based entity, providing solutions and expertise as a trusted technology partner, welcomes creative and motivated individuals to join our team in Athens.

Our collaborative workplace in Ambelokipi offers exciting and diverse opportunities to learn, grow and make a real contribution to the company’s success.

We are looking for several Network Engineers - Level 1 and Level 2 for shift 2 (3 PM to 12 AM local) , that demonstrate strong customer service and troubleshooting skills to resolve all technical issues for our clients.

The Network Engineer acts as the primary interface to clients to provide level 1 or 2 technical support in time to meet Pro4ia's client SLA obligations.

Pro4ia offers the following :

  • A 5 Working Day Schedule (US holidays apply)
  • Competitive salary
  • Public Insurance
  • Friendly environment comprising of young, enthusiastic, and multi-national staff
  • High tech environment with many learning opportunities
  • The ideal candidate should have EXCELLENT British or American English accent and will be responsible for the following work.

  • Responsible for solving computer network issues from clients and completing requests received from the Technical Services Coordinator.
  • Perform analysis of environments and provide level 1 and level 2 technical support through the help desk ticketing system.
  • Use network technology expertise to install network equipment and perform repairs for network related issues.
  • Confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Participate effectively in multiple support efforts and provide technical expertise.
  • Set up network equipment for employee use, performing or ensuring proper installation.
  • Work closely with clients and the Project Management Team.
  • Make recommendations based on knowledge of network equipment and systems, in order to improve user experience.
  • Create and maintain client-related documentation.
  • Actively participate as a strategic member of the technology team, including participating in team meeting and providing technical support for managed service clients.
  • Support Sales Engineering in reviewing recommended solutions for clients.
  • Participate in Pro4ia internal projects as required.
  • ADDITIONAL RESPONSIBILITIES :

  • Provide input to strategic Information Technology planning and implementation.
  • Provide daily communication to clients on outstanding ticket status.
  • We are hiring for the second shift (Athens Local Time)

    Shift 2 - 3 : 00pm 12 : 00am (with one-hour break)

  • Our holiday schedule is not what you are used to. Some of our holidays in the US do not line up with the ones in Greece and vice versa.
  • You will be following the US holiday schedule.

  • Team work it is imperative that you have a good understanding of teamwork and team spirit. We all work together.
  • How to Apply :

    If you agree with the above terms, please email your CV in English, and we will reach out to potential candidates for telephone interviews.

  • Please note that the salaries mentioned refer to gross salaries
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