Guest Services Agent
WORKATHLON
Ευρώπη
πριν από 6 μέρες
source : Skywalker

Guest Service Agent

Ready to embark on a River Cruise to Europe? Join Viking and discover cultural and historic treasures of the Netherlands, Austria, Germany, France, Hungary, and Switzerland.

Workathlon, on behalf of its partner Viking Cruises, is currently looking for a Guest Service Agent to provide guests at all times with friendly, personalized front-desk service, including concierge services, 24 hours a day in a manner consistent with Viking River Cruises’ high standard of guest services.

This includes, but is not limited to, maintaining high standards and consistency of outstanding customer service and monitoring of all Guest Services-related tasks.

Benefits :

  • Professional growth
  • Travel and cruise rewards
  • Transportation reimbursement
  • Double accommodation with Wi-Fi onboard
  • Full-board meals
  • Team activities, gym and many more
  • A very competitive salary
  • Responsibilities :

  • Be the heart of information for all guests
  • Transaction of all onboard sales
  • Operation of phone switchboard, cashless system, and safety system
  • Full understanding of guest infotainment system and a guarantee of its smooth operation
  • 24h Concierge Services
  • Organization and planning of embarkation / disembarkation
  • Preparation and execution of a smooth check-in and check-out
  • Read and update the logbook daily and take action accordingly
  • Check guest manifests and special request lists for all arriving guests
  • Ensure that all guest complaints received are either settled immediately or referred to the relative party for follow up.
  • Guest to be promptly advised of all actions taken

  • Prepares the guest lists, party invitations, menus, and special notes from the ship's management
  • Assist in guest medical disembarkations with support of the management
  • Coordination, confirmation, and assistance with guests’ departure arrangements and other travel connections (e.g. flight changes)
  • Organizing guest information documents (city maps / brochures / handouts)
  • Assistance with coordination and dispatching of shore excursions
  • Ability to effectively deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
  • Qualifications :

  • High school diploma required and degree with a hospitality focus preferred
  • Minimum of 2 years previous experience required in an upscale cruise line or hotel of comparable size in a similar position in the scope of the Front Office department
  • Must be able to deal correctly with confidential information and must be discrete
  • Must be well-groomed and maintain impeccable hygiene standards
  • Extensive walking required and ability to stand on feet for a long time
  • Hours may vary based upon organizational needs and operational demands
  • Guest focused, service-oriented, positive personality and professional appearance
  • Flexible and stress resistant, team player, shows commitment
  • Relative accounting and administration skills
  • Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral & written English communication skills.
  • A second language as per itinerary is an asset

    Benefits :

  • Accommodation
  • Uniform
  • Travel Expenses
  • Private insurance
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