Guest Service Agent
πριν από 3 μέρες
source : Skywalker

Viking River Cruises are looking for an experienced

Guest Service Agent

for the summer season of 2022

The position will be based on one of their River Vessels that travel in a variety of destinations such as Portugal, France, Germany, Austria, Netherlands, Hungary and other countries of West, Central or Eastern Europe.

Important information potential candidates must consider prior to applying :

  • Viking's policy prohibits tattoos on the hands, arms, neck, and face.
  • Having completed your vaccination or willing to be vaccinated for Covid-19 is a requirement
  • Responsibilities :

  • Center the heart of information for all guests
  • Transaction of all on board sales
  • Operation of phone switchboard, cashless system and safety system
  • Full understanding of guest infotainment system and guarantee of its smooth operation
  • 24h Concierge Services
  • Organization and planning of embarkation / disembarkation
  • Preparation and execution of a smooth check-in and check-out
  • Read and update the logbook daily and take action accordingly
  • Check guest manifests and special request lists for all arriving guests
  • Ensure that all guest complaints received are either settled immediately or referred to the relative party for follow up.
  • Guest to be promptly advised of all actions taken

  • Prepares the guest lists, party invitations, menus, and special notes from the ships management
  • Assist in guest medical disembarkations with support of the management
  • Coordination, confirmation and assistance with guests’ departure arrangements and other travel connections (e.g. flight changes)
  • Organizing guest information documents (city maps / brochures / handouts)
  • Assistance with coordination and dispatching of shore excursions
  • Ability to effectively deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
  • Qualifications :

  • High school diploma required, and degree with hospitality focus preferred
  • Minimum of 2 years previous experience required in an upscale cruise line or hotel of comparable size in the similar position, in the scope of the Front Office department
  • Must be able to deal correctly with confidential information and must be discrete
  • Must be well groomed and maintain impeccable hygiene standards
  • Extensive walking required and ability to stand on feet for a long time
  • Hours may vary based upon organizational needs and operational demands
  • Guest focused, service oriented, positive personality and professional appearance
  • Flexible and stress resistant, team player, shows commitment
  • Relative accounting and administration skills
  • Fluent in English - must be able to address any kind of information in an adequate manner, with excellent oral & written English communication skills.
  • A second language as per itinerary is an asset.

    Benefits :

  • Gross Salary starting from €2350
  • Accommodation
  • Laundry
  • Travel Expenses
  • Private insurance
  • Αναφορά αυτής της εργασίας

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