Working with the Kaizen Facilitation and Agile Coaching teams within BPE and collaborating with teams across the enterprise, the colleagues will provide and / or specialize in one or more of the following services and accelerators :
Portfolio services - team members will track, qualify and prepare the pipeline of efforts, supporting the teams for standard forms of Agile (e.
g., Kaizen, Scrum, Kanban). As part of its tracking function, the BAO will maintain the portfolio of Agile / Kaizen teams, scaled structures and efforts including the related metadata and value provided by each related efforts.
Agile Effectiveness and Value metrics and metric standards - team members will design the measures that should be tracked as part of each effort and track / maintain enterprise wide reporting capabilities to prove the value of the BPE function and compare Pfizer to benchmarks to track for example, agile maturity, value delivered and employee engagement.
This includes the setup, tracking and analysis of agile and business KPIs and design and establishment of the data standards and use the databases to allow for reliable tracking.
The reporting and metrics function will also provide services for the benefit of team-level roles (e.g., scrum master and product owner) to allow them to optimize their own teams.
Tooling and software - team members will work with the appropriate bodies (e.g., enterprise architecture, Agile teams, DevSecOps teams / guilds, etc.
to identify and establish software and tooling standards to enable Agile teams to effectively collaborate, operate and improve.
Operating model and playbook - team members will manage, maintain and publish our enterprise standards at a team and team-of-teams level, acting as the enterprise authority on applying Kaizen and Agile for the benefit of our internal teams and customers.
This includes our team's online presence and the mechanisms for candidate teams to enter our pipeline, collaborate as part of chapters or guilds, and other capabilities as needed.
Bachelor's Degree in a relevant discipline
7+ years of relevant experience as a process redesign, improvement expert and / or leading global organizations in transforming to adopt Agile ways of thinking and working.
Has advanced knowledge of the principles, concepts and theories in application of Agile principles, mindsets and methodologies and / or application of Kaizen events to redefine business processes,
Proven expertise in delivering business value gained from experience working as an Agile coach, scrum master and / or product owner, using methodologies like design thinking and lean
Excellent written and verbal communication skills with the ability to speak in public and present in front of stakeholders.
Excellent interpersonal and communication skills with the ability to build relationships, influence outcomes, and to deliver effective presentations to a variety of audiences.
Comfortable with ambiguity and facilitating discussions to explore the best possible solutions
Proven capability to foster open communication within teams to ensure the knowledge and expertise of all resources are leveraged
Experience in building, leading and inspiring new teams.
Ability to lead with imagination, courage, and curiosity in a complex, matrix environment with virtual teams and indirect resources geographically distributed.
Possess one or more practitioner-level certifications from industry-recognized scrum, scaled agile, Kanban and Kaizen certification bodies.
Comprehensive knowledge of principles and concepts in business processes across biopharmaceutical companies
Ideally, has a proven track record of using knowledge of the pharmaceutical industry, related industries, customer requirements and the general business environment to support teams in their revising processes and / or adopting Agile
Experience in using and / or teaching use of Jira, Confluence and Jira Align a plus
Coaching level certs, e.g., Scrum Alliance Certified Team Coach (CTC) and Certified SAFe® Program Consultant (SPC) or an Enterprise Level coaching certification (e.g., CEC).