Job Description - Senior Customer Success Manager (LEVANT & Central Europe) - SaaS (ENGLISH & ARABIC SPEAKING) (190008JL) Preferred Qualifications
Oracle has a clear objective to become the global leader in enterprise cloud solutions and, SaaS is a critical element in our growing Cloud portfolio.
As part of the Cloud commitment, Oracle has created the EMEA Customer Success group which is responsible for supporting SaaS implementation, adoption and renewal.
A key team within this group is the Customer Success team which focuses on the post sales relationship, partnership and alignment with SaaS customers.
As such, their goal is to enhance the customer experience and increase customer satisfaction in order to secure subscription renewal and identify upsell opportunities
From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle
This is a high profile team that presents an exciting opportunity to be part of a group that will be central to Oracle’s future and growing success.
The objective of the SaaS Customer Success Manager (SaaS CSM) is to maximize client retention and success while also driving increased subscription revenue.
In this role you will act as a strategic advisor to your clients to ensure they maximize the value of their investment with Oracle’s SaaS portfolio.
Jill Hulme, Director of Strategic Initiatives Marketing, overcame the impossible and transformed into a triathlete. She applies her fearlessness and determination to #LifeatOracle
In addition, you will guide our Customers to provide outstanding customer experiences through the use of our platform and services.
You will be the trusted advisor our Customers rely on to provide best practice and knowledge on the Oracle Cloud solutions.
You will work towards helping drive renewal of your customer’s SaaS subscriptions and work closely with the account team to enable further adoption of Oracle SaaS products within your assigned territory.
Detailed Description and Job Requirements
Drive maximum adoption of Oracle solution and identify / drive product expansion opportunities via high value relationship with the client.
Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues / replenish / renews contract with Oracle.
Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations.
Identify product expansion / up sell opportunities. Work with larger clients. Provide input into the CSM methodology and direction.
Act as mentor to newer CSMs on a voluntary basis. Leading contributor individually and as a team member, providing direction and mentoring to others.
Work is non-routine and very complex, involving the application of advanced technical / business skills in area of specialization.
Recommended 7 to 10 years of professional experience. Demonstrated experience in implementation or client facing relationship experience.
Understanding of various technical architectures and operating systems. Industry experience is desired.As part of Oracle's employment process candidates will be required to successfully complete a pre-
employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).