French Member Support Representative Needed
European Language Jobs Greece
Athens, Greece
πριν από 1 μέρα

Job Overview :

Do you identify as a sports enthusiast? Do you set a structure to monitor and track your fitness behavior and performance?

Put your passion to use and join our membership service team!

European Language Jobs Greece is aiming to unlock human performance by partnering with the world’s most cutting-edge wearable technology brand.

With the use of comprehensive data on users’ vital signs and sleep patterns, we are setting out on a journey to tap into the unexplored potential of the human body.

If you are a natural problem-solver, tech-savvy and customer obsessed, put your passion to use and join our membership service team!

What you will do :

  • Become the brand’s most valuable ambassador by offering a smooth onboarding experience to new members
  • Respond to all members’ inquiries, requests, and issues regarding their Whoop band.
  • Provide support to a variety of disciplines for resolution and follow up regarding inquiries related to ordering and provisioning.
  • Assist members in troubleshooting issues related to hardware, software, analytics, technical support, product service as well as membership and order detail
  • Answer inquiries related to new and existing products and services offered by our client
  • Strive to be professional and respectful when engaging with members.
  • Contribute to the enhancement of customer loyalty by providing timely, accurate and effective solutions
  • Be committed to meeting individual and team goals, always striving for excellence
  • What you will bring :

  • Excellent command of French in both written and spoken language
  • Excellent written and communication skills in English
  • Familiarity with wearable technology and fitness tracking is a prerequisite
  • Previous customer-support experience with a focus on troubleshooting will be considered an asset
  • Flexibility and adaptability in a fast-changing environment
  • A natural problem-solving attitude
  • A mindset of ownership and accountability
  • What we offer :

  • Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment all at no cost to you)
  • 12-month fixed-term employment contract with the possibility of extension
  • Competitive monthly salary + 2 extra salaries per year
  • Opportunity to work remotely
  • Numerous benefits and discounts
  • Full training by certified instructors
  • Αναφορά αυτής της εργασίας
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