IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive.
We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.
IGT has over 12,000 employees.
We are looking for an Operations Analyst to provide technical expertise and support for the monitoring, troubleshooting and managing of our IT infrastructure.
You will be involved in the technical aspects of designing, testing, operating and improving customer management services.
Due to our international structure, IGT provides you with a challenging multicultural environment where you can use your initiative and contribute to the realization of the company’s targets.
IGT strongly believes in personal development and invests continually in training and coaching.
Support, perform and assist in the development of operational tasks
Perform system checks troubleshooting actions
Work closely with the Team for incident resolution and classification
Provide technical input on incident root cause analysis and Critical Incidents Reports
Maintain and monitor incident tickets using the proper tracking tools
Assist customer in testing new releases and problems resolution
Provision of training and documentation (internal technical and customer facing) for new features introduced in the system.
Preferable Degree in Computer Science or similar
3-5 years working experience in similar role
Robust Linux (preferably Red Hat) skills
Proven experience in Linux scripting
Experience in SQL
Experience in Windows Server OS and databases (preferably IBM DB2)
Experience in Windows PowerShell
Knowledge of VMware environments and VMware monitoring tools
Ability to work creatively and analytically in a problem-solving environment
Understanding computer programming concepts and programming languages
Ability to test and configure software packages, technologies and applications
Knowledge of incident tracking systems (Salesforce and Jira)
Eagerness to contribute in a team-oriented environment
Excellent verbal and written communication skills in English Required
Flexibility to travel as needed (no more than 20%)
Expected Role Behaviour
Drive results to achieve high-quality work results regardless of work complexity
Build collaborative relationships both internally and externally
Decision making to identify and understand situations; identify opportunities to proactively resolve
Personal energy to proactively address situations and adopt a positive approach; resilience in front of change and obstacles
Self-leadership to continuously learn and develop yourself
Challenging projects using cutting-edge technologies
Continuous professional growth
Excellent working conditions and Class-A office
Life at IGT
Freedom and autonomy to work how you want to
Many employees been here at IGT for 10, 15, 20+ years
Market Leader in field
Lots of opportunity for development
Very good working conditions
Informal work environment
Continuously work with leading-edge Technology
IGT’s GameTouch™ 20 Wins Lottery Product of the Year at the International Gaming Awards (2019)
We are IGT : https : / / www.youtube.com / watch?v 1rclUl sOS8
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged.
IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws.
We thank all applicants for applying; however, only those selected to interview will be contacted.
IGT (NYSE : IGT) is the global leader in gaming.