Customer Service Representative - Italian-English
TTEC
Athens, Attica, Greece
πριν από 4 μέρες

When everything's connected, how we connect is everything and we’d like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Italian / English Bilingual Customer Service Representative supporting a world renown travel and tourism group with TTEC in Athens, Greece.

About TTEC

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

Your role brings that principle to life.

Life at TTEC

As a global company, we’re always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it.

We work at a fast pace around here and we’re not one for keeping the status quo. But just because we’re busy, it doesn’t mean we don’t know how to have fun.

We’re passionate about throwing company events that bring us together to laugh and celebrate each other’s achievements. We’re also big on taking time out for professional development and giving back.

So, if you’re looking for a work-life full of purpose, passion and career potential, keep reading

As a TTEC Italian / English Bilingual Customer Experience Champion, You’ll Enjoy :

  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes all the competitive pay, bonuses and benefits you’d expect and maybe a few you didn’t such as
  • 25 days annual leave per year (plus Greek bank holidays)
  • Permanent contract
  • Private health insurance after 3 months
  • And a great work site in the heart of Athens city center, Kreameikos metro station
  • What You’ll be Doing

    Do you have a passion for travel or maybe just dreaming about exotic destinations? Ever been a weary traveler yourself that needed a bit of help on a hotel reservation or a rebooking when a flight was canceled?

    You’ll be the difference between a customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in the travel field, so you can be confident in providing the highest level of service possible.

    And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives.

    You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.

    On a typical day, you’ll

  • Be the first point of contact for the world’s first-class accommodation partners by phone and email
  • Answer queries and resolve customer issues about modifications to rooms, rates, and availability
  • Consult with travelers about destinations, accommodations, and transportation
  • Provide accurate, valid, and complete information by using the right tools, methods, and processes.
  • Supporting your colleagues with peer learning, and being open to feedback from others
  • Positively participating in company events, and in weekly team meetings
  • Why You? What You Bring

    Being bold, passionate and real. It’s what connects us here at TTEC. Does the following describe you as well?

  • Exceptional communication skills in Italian and English
  • Ability to thrive in a dynamic environment
  • Six months or more of customer service experience
  • A passion or travel or at least a dreamer of exotic destinations
  • Handy with MS Windows and other computer applications
  • Eligibility to work in Greece
  • Apply Today

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