If you are captivated by mind games, you possess strong investigation skills and can see patterns behind numbers and scattered pieces of information, it’s highly likely that Fraud Prevention would be your dream job!
As a Junior Fraud Analyst your main responsibility will be to protect the Etraveli Group from financial losses due to fraudulent activities while maintaining sales and customer experience in top performance.
Besides screening suspicious transactions, this role should also propose potential improvements in current processes. The ideal candidate must have excellent investigation, problem solving and decision making skills and is expected to be up-
to-date with the latest online fraud trends as well as with potential fraud screening tools.
This position will report to the Fraud Prevention Team Leader and will be a member of the Payments & Fraud Team.
Screen suspicious transactions accurately and in a timely manner
Identify fraudulent transactions and take appropriate actions
Contact customers via phone and email to verify purchases
Identify fraud patterns and take actions to prevent such activities in the future
Maximize sales by mitigating losses due to fraud
Propose potential changes / improvements in our fraud processes and tools, as needed
Stay up to date with the latest online fraud trends, practices and tools
Data driven thinking along with strong critical, analytical and investigation skills
Ability to act proactively, take initiatives and pay attention to detail
Team player with strong interpersonal and communication skills including the ability to interact with clients
Work independently, meet tight deadlines and navigate multiple systems and processes
High level of responsibility & integrity
Discretion in dealing with confidential information
Fluency in English (verbal and written)
Legal permit to work in Greece
Availability to work on shifts around the clock (24 / 7) 8-hour shifts, 5 days per week including weekends and bank holidays
Previous work experience as a Fraud Analyst & GDS knowledge (Amadeus / Sabre) will be considered a plus
The opportunity to work in a highly paced environment where no single day is the same as yesterday!
The chance to grow professionally & personally working with talented professionals as a member of a highly dynamic team
A relaxed & fun environment where you can play ping pong, join in yoga lessons & take part in kayaking excursions
Complimentary private health insurance